Jubin Shrestha
New York
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and housekeeping at Hyatt Hotels Corp. Proven ability to enhance guest satisfaction through effective cleaning techniques and strong teamwork. Skilled in chemical safety and time management, consistently maintaining high standards of cleanliness and organization in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Housekeeping Room Attendant
Hyatt Hotels Corp
Seattle, WA
02.2024 - 11.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Delivery Rider
Uber Eats
Seattle, WA
01.2023 - 10.2024
- Handled cash transactions accurately while collecting payments upon delivery completion.
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
- Resolved customer complaints promptly and professionally, maintaining a positive relationship between the business and its clients.
- Navigated through diverse weather conditions safely, adhering to all traffic regulations for a smooth delivery experience.
- Performed routine maintenance checks on the vehicle to ensure optimal performance during deliveries.
- Balanced multiple delivery assignments simultaneously, prioritizing tasks based on urgency and importance to meet deadlines consistently.
- Maintained accurate records of deliveries, including signatures, time stamps, and addresses, to ensure proper tracking and documentation.
- Delivered goods and products to customer on time and in excellent condition.
Produce Associate
The Whole Foods Market
Seattle, WA
04.2022 - 01.2023
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
- Pleasantly greeted customers and provided prompt and courteous service.
- Collaborated with fellow associates to maintain adequate stock levels during peak shopping hours, minimizing customer wait times.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Boosted sales by creating attractive fruit and vegetable displays to entice customers.
- Assisted in the training of new produce associates, sharing knowledge and best practices for job success.
Cashier
7 Eleven Store
819 Virginia ST, Seattle WA
06.2019 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Restaurant Server
Yakitori Grill
Manhattan, NY
06.2016 - 03.2017
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
College Graduates - Management, Economics, Business Organization
Columbus College
New Baneshwor, Kathmandu 12.2008
Skills
- Customer service
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
- Chemical handling
- Maintenance coordination
- Sorting and washing laundry
- Cleaning techniques
- Supply inventory management
- Bathroom maintenance
- Folding clean laundry
- Vacuuming carpets
- Window cleaning
- Laundry expertise
- Dusting surfaces
- Energy conservation
- Chemical safety knowledge
- Cart management
- Housekeeping
- Multitasking and prioritizing
- Time management
- Guest service and support
- Teamwork and collaboration
- Health and safety compliance
Timeline
Housekeeping Room Attendant
Hyatt Hotels Corp
02.2024 - 11.2024
Delivery Rider
Uber Eats
01.2023 - 10.2024
Produce Associate
The Whole Foods Market
04.2022 - 01.2023
Cashier
7 Eleven Store
06.2019 - 10.2021
Restaurant Server
Yakitori Grill
06.2016 - 03.2017
College Graduates - Management, Economics, Business Organization
Columbus College