Jucarcris Castro
Los Angeles
Summary
To get an opportunity where I can make the best of my potential and contribute to the organization’s growth. Diligent with comprehensive experience in managing home care cases. Successfully coordinated care plans and facilitated communication between clients and healthcare providers. Demonstrated ability in client assessment and time management to ensure optimal care delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CASE MANAGER
Alvarado Care Home
04.2024 - Current
- Assessing clients’ physical and mental wellness, needs, preferences and abilities and using these to develop tailored care plans.
- Working with clients, family and friend support networks and health care professionals to put care plans in place
- Listening to clients’ concerns and providing counseling or intervention as required.
- Recording clients’ progress including charting referrals, home visits and other notable interactions.
- Evaluating clients’ progress periodically and making adjustments as needed to improve outcomes.
- Following up with discharged clients to ensure they were satisfied with services and they are still in good physical and mental health.
CASHIER/CUSTOMER SERVICE
Shell Gas Station (Conico Oil Management)
12.2023 - 03.2024
- Welcoming and greeting customers.
- Providing excellent service.
- Checking and restocking inventory.
- Keeping the station clean inside and outside.
- Operating the register and processing cash, credit and debit transactions accurately and efficiently.
ASSISTANT ADMIN/CAREGIVER
The Nu Life Home Care
03.2020 - 09.2023
- Oversee the daily operations, including the food service, managing the residents’ daily needs, medical visits and supervise staff.
- Prepares weekly menus for all residents including dietary restrictions by certain individuals.
- Maintain weekly staff schedules.
- Trains motivate and stimulate the productivity of staff.
- Maintain accurate medical records and daily journal.
- Maintain activities to keep residents’ motivation, including games, trips and workshops.
- Completes reports, evaluations, and records with timeliness and accuracy.
- Maintains high levels of communication with personnel.
- Works closely with the board to assure complete operations.
- Maintain confidential information such as HIPPA
- Respond to emergency and urgent situations within reasonable time.
- Handle multiple tasks and meet deadlines.
- Strong organization and attention to detail.
SERVER
Courtyard By Marriott
07.2019 - 03.2020
- Take Guests' food and beverage orders, utilizing suggestive selling techniques.
- Input orders into the point-of-sale system.
- Legibly document orders when point of sale system is inoperative and communicate with expeditors.
- Retrieve all alcoholic beverage items from bar and serve to Guest.
- Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
- Serve all food courses and non-alcoholic beverage items to Guest utilize correct coursing procedure.
- Interact in courteous and professional manner with Guests, management, and co-workers.
- Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
- Collect and process payments in accordance with restaurant standards.
- Complete server close out per restaurant standards and report tips at the end of each shift.
- Complete closing duties assigned.
SERVER
Apollo Burger
09.2019 - 11.2019
- Greeting guests with a smile, receiving orders, processing payments, and responding appropriately to customer issues.
- Verifies the accuracy of guests’ orders.
- Cleans kitchen area, counters, food preparation areas, and utensils, dining room, restrooms, and exterior grounds.
- Maintains health and safety standards in work areas.
- Unloads and stocks inventory items as needed.
- Perform duties at multiple workstations (e.g., front counter, prep boards, expediter, etc.) Prompt and regular attendance on assigned shifts.
- Follows Apollo Burger uniform and grooming standards and policies.
- Works to resolve issues that may arise in the restaurant.
- Learns team effectiveness skills; works with others to achieve team goals.
- Responds to guests’ needs in a professional and polite manner.
- Communicate in a positive manner with customers, peers, and managers.
Education
Bachelor of Science - Information Technology
Holy Angel University Philippines
High School - undefined
Saint Vincent’s Academy Philippines
Skills
- Positive attitude
- MS office
- Staff management
- Organization and multitasking
- Active listening
- Problem-solving
- Case management
- Time management
- Case documentation
- Decision-making
- Relationship building
- Email and telephone etiquette
- Care coordination
Certification
- ARF Administrator Certificate
- In service-Scripts Pharmacy – Medication Technician Certificate
- CPR/First-Aid Training
Languages
English
Full Professional
Timeline
CASE MANAGER
Alvarado Care Home
04.2024 - Current
CASHIER/CUSTOMER SERVICE
Shell Gas Station (Conico Oil Management)
12.2023 - 03.2024
ASSISTANT ADMIN/CAREGIVER
The Nu Life Home Care
03.2020 - 09.2023
SERVER
Apollo Burger
09.2019 - 11.2019
SERVER
Courtyard By Marriott
07.2019 - 03.2020
High School - undefined
Saint Vincent’s Academy Philippines
Bachelor of Science - Information Technology
Holy Angel University Philippines
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