JuCoby Bowers
O’Fallon,IL
Summary
Forward-thinking team leader with years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Excellent communication skills, with a talent for spotting areas in need of improvement and implementing changes with a strategic approach.
Overview
18
18
years of professional experience
Work History
Operations Manager
Interwell Health
11.2023 - Current
- Spearhead quality improvement initiatives, conducting regular practice audits and assessments to identify areas for enhancement and implementing action plans accordingly.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Deliver PowerPoint presentations elucidating Revenue Cycle Management data with precision and clarity.
- Analyzed and reported on key performance metrics to senior management.
- Spearhead the identification and execution of streamlined processes, promoting enhanced workflow efficiency within the practice
- Facilitate engaging meetings with physicians to collaboratively strategize and execute practice improvements across all levels of management and staff.
- Collaborate closely with practice leadership to develop comprehensive employee handbooks, meticulously crafted job descriptions, and carefully detailed policies and procedures.
- These initiatives are aimed at fostering a cohesive and harmonious work environment, ensuring clarity, consistency, and adherence to best practices within the practice.
Practice Manager
St. Louis Kidney Care
07.2020 - 11.2023
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Manage clinical staff: including hiring, training, performance evaluations, and creating schedules
- Addressed and remedied all patient or team member issues.
- Coordinate physician/provider weekly rounding schedules
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Created and implemented organizational policies and procedures.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Coordinate monthly staff and physician meetings.
- Ordered all office supplies and kept check on inventory levels.
- Responsible for hiring new employees; Selecting candidates who aligned with practice's mission and values.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Daily/weekly meetings with physicians to discuss practice issues/concerns.
- Manager of Practice’s CMS Value Based Care Program (KCC).
- Responsible for daily clinic and hospital physician/provider billing.
- Responsible for monthly patient dialysis billing.
Clinical Director
The Eye Center, Inc.
05.2018 - 07.2020
- Managed daily operations of clinic’s multiple departments.
- Collaborated with main Physician to maintain daily operations.
- Daily triage of urgent patient care.
- Manage clinic staff (develop weekly staff schedules, delegate daily tasks, assessment reviews).
- Reduced wait times for appointments by optimizing scheduling systems and ensuring adequate staffing levels at all times.
- Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
- Developed and adjusted work schedules for clinical staff.
- Developed, implemented, revised, and evaluated policies and procedures.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Manage and direct the flow of clinic.
- Coordinate monthly staff meetings
- Resolve conflicts and issues (within staff and/or patient related).
- Develop strategies for continued clinic growth.
Ophthalmic Technician
Washington University Eye Center
04.2017 - 05.2018
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Assessed visual acuity using various testing methods such as Snellen charts or autorefractors, contributing to accurate diagnoses.
- Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.
- Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
- Resolved problems, improved operations and provided exceptional service.
Ophthalmic Technician
Cohen Eye Associates
11.2012 - 04.2017
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Skillfully performed tonometry tests to measure intraocular pressure, assisting in the early detection of glaucoma.
- Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.
- Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Ophthalmic Technician
The Eye Center, Inc.
09.2006 - 11.2012
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Assessed visual acuity using various testing methods such as Snellen charts or autorefractors, contributing to accurate diagnoses.
- Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.
- Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Master of Healthcare Administration -
Ashford University
San Diego, CA09.2017
Bachelor of Science - Biology
Alverno College
Milwaukee, WI05.2005
Skills
- Policy Development and Enforcement
- Employee Relations
- Conflict Resolution
- Communication
- Client Relations
- Business Growth Initiatives
- Decision-Making
- Negotiation
- Team Leadership
References Available
True
Timeline
Operations Manager
Interwell Health
11.2023 - Current
Practice Manager
St. Louis Kidney Care
07.2020 - 11.2023
Clinical Director
The Eye Center, Inc.
05.2018 - 07.2020
Ophthalmic Technician
Washington University Eye Center
04.2017 - 05.2018
Ophthalmic Technician
Cohen Eye Associates
11.2012 - 04.2017
Ophthalmic Technician
The Eye Center, Inc.
09.2006 - 11.2012
Master of Healthcare Administration -
Ashford University
Bachelor of Science - Biology
Alverno College