Summary
Overview
Work History
Skills
Timeline
Hi, I’m

Candice McCall

Miami,FL
Candice McCall

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

16
years of professional experience

Work History

AT&T

Sales Representative
05.2008 - Current

Job overview

  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Skills

  • Onsite Product Demonstrations
  • Corporate Policies and Procedures
  • Welcoming Customers
  • Sales Expertise
  • Post-Sales Support
  • Customer Service and Assistance

Timeline

Sales Representative
AT&T
05.2008 - Current

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Candice McCall