Judah Jones
Boulder,CO
Summary
Skilled Technology Technician with broad background in troubleshooting, systems administration, and customer support. Possess strong abilities in problem-solving, network configuration, and software installation. Significant contributions have been made to previous roles through improved system efficiency and user satisfaction. Thrive in fast-paced environments requiring quick adaptation to emerging technologies.
Overview
3
3
years of professional experience
Work History
Patient Technology Technician
UCHealth
Colorado Springs
11.2023 - Current
- Clinical and Technical Support: Provided real-time clinical and technical support serving as the primary contact, ensuring smooth operations across multiple hospital departments, working in conjunction with an offsite Virtual Health Center (VHC).
- Liaison and Troubleshooting: Served as a primary liaison between nursing staff, VHC teams, and IT, quickly troubleshooting and resolving clinical and technical issues.
- Equipment Maintenance and Inventory: Maintained and serviced essential medical and non-medical equipment, including telemetry boxes, capnography machines, medical scanners, and computers. Demonstrating strong repair and documentation skills for office equipment and medical devices.
- Safety and Compliance: Performed routine equipment cleaning, visual inspections, and managed inventory levels for clinical units, tracked supply usage, maintained accurate logs of equipment and service schedules for completed work. Ensured safety and compliance by escalating complex issues to Biomed or IT through detailed ticketing.
- Patient Interaction: Developed strong communication and care through direct interaction with patients. Supported other clinical staff/ visitors with technical and operational needs, providing genuine customer service under time sensitive conditions. And contributing to a well-supported work environment.
- Core Competencies: Demonstrated strong critical thinking, independence under minimal supervision, and the ability to support high-quality patient care in fast-paced environments.
Fine Dining Server
The Broadmoor
Colorado Springs
01.2023 - 11.2023
- Hospitality Operation and Guest Service: Delivered high-end service in luxury banquet and fine dining environments, ensuring excellent guest experience during large scale events, conferences and private functions.
- Event Setup and Operational Execution: Prepared and configured event spaces according to detailed specifications, including room preparation, table settings, seating arrangements and decor. Ensuring accuracy, timeliness and adherence to service stands and policy procedures prior to guest arrival.
- Team Coordination and Workflow Management: Collaborated with and organized teams of servers, bartenders, culinary staff, and event coordinators to support seamless service execution. Communicated effectively to anticipate service needs, adjust workflows in real time, and maintain the operation efficiency while under time sensitive events.
- Guest Relations and Issue Resolution: Proactively addressed guest needs and concerns with discretion and professionalism, resolving issues efficiently to preserve service quality and guest satisfaction. Escalated concerns appropriately when necessary to ensure timely resolution.
- Performance Under Pressure: Consistently performed in high-pressure/ time sensitive environments requiring keen attention to detail, multitasking, and on the fly adaptability. Recognized by leaders for reliability, attentiveness, and the ability to maintain service excellence during complex events.
Education
Bachelor's of Arts - Computer Science, Focus in Artificial Intelligence /Large Learning Model development
University of Colorado Boulder
01.2026
Associates Degree -
Pikes Peak State College
01.2025
Skills
- Java programming language
- Troubleshooting
- Inter-personal skills
- EPIC documentation
- Microsoft Teams
- Confidentiality compliance (HIPAA-aligned experience)
- Team collaboration
- Communication skills
- Equipment maintenance
- Technical support
- Software configuration
- Incident management
- System performance assessments
- Technical problem solving
- Medical device maintenance and repair
- Philips MX40 Telemetry
- Alaris PCA 8120
- BD Alarms PC
- Flowtron ACS900
- Alaris CADD
Awards
- UCHealth Performance Evaluation Award 2023
- UCHealth Performance Evaluation Award 2024
- UCHealth Performance Evaluation Award 2025
- UCHealth Peer Recognition Awards
- Art award for Creative Use of Media 2024
- Presidents List at PPSC
Timeline
Patient Technology Technician
UCHealth
11.2023 - Current
Fine Dining Server
The Broadmoor
01.2023 - 11.2023
Bachelor's of Arts - Computer Science, Focus in Artificial Intelligence /Large Learning Model development
University of Colorado Boulder
Associates Degree -
Pikes Peak State College