Judah Lawson
Eufaula,OK
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals. Has been in band (both Concert and Jazz pianist) for seven years. Dedicated student interested in applying excellent communication and interpersonal skills. Experienced in filing/organization, handling money, and crowd control. Can quickly memorize product details and build customer relationships.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Oak Tree Country Club
Edmond, OK
07.2023 - Current
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Greeted customers warmly and made them feel welcome.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted visitors to provide information and direct to appropriate personnel.
Office Assistant
Port-City Body Shop
Muskogee, OK
12.2022 - 06.2024
- Delivered messages and ran errands.
- Copied, sorted and filed records of office activities and business transactions.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Developed organizational filing systems for confidential customer records and reports.
- Troubleshot office equipment, computer hardware and software issues.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Pulled files for staff, management and third-party requests.
- Reviewed files to check for complete and accurate information.
- Retrieved requested files and delivered to appropriate personnel.
- Added new material to file records or created new records.
- Classified information into chronological, alphabetical or numerical order.
- Placed materials into storage receptacles according to classification and identification information.
- Input data into computer systems to support document and information retrieval.
- Sorted or classified information according to content, purpose or user criteria.
- Located, retrieved and copied information in response to requests and delivered to authorized users.
- Located missing records by searching files or contacting individuals assigned to records.
- Tracked materials removed from files to facilitate return process.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Maintained database by entering new and updated customer and account information.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Addressed data problems, troubleshooting solutions to minimize interruptions.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Team Member
Apex Cinemas
Muskogee, OK
05.2022 - 11.2022
- Worked hard to learn required tasks quickly to maximize performance.
- Addressed customer needs, responding to specific requests.
- Rotated through series of different stations based on team needs.
- Processed and retrieved customer special orders.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Stayed informed of company and store updates from leadership.
- Initiated inventory control measures to sustain stock levels.
- Developed positive customer relationships through friendly greeting and excellent service.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Managed customer complaints and rectified issues to complete satisfaction.
- Welcomed large volume of guests and improved overall customer service.
- Maintained cleanliness concession stand by refilling condiments, sanitizing cooking equipment and wiping down glass display cases.
- Answered customer questions and concerns regarding tickets, pricing and promotions.
- Provided information regarding show times, new releases and upcoming movies and trailers.
- Swept food, debris and trash off of lobby and movie room floors.
- Managed cash and credit transactions and balanced registers after shifts.
- Distributed refunds, promoted theater merchandise and issued gift cards.
- Collected and took out garbage from concession stand and bathroom bins.
- Took misplaced customer items to lost and found areas and reported complex issues to supervisors.
- Organized lines, lobbies and promotional material for major movie releases.
- Greeted and assisted customers to foster positive experiences.
- Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
- Processed admission payments and provided tickets.
- Assisted patrons with handicaps to appropriate seating.
Education
Some College (No Degree) - Psychology
University of Central Oklahoma
Edmond, OK05-2027
Skills
- Record Sorting and Filing
- Creative Thinking
- Self-Motivated
- Data Gathering
- Reliable and Punctual
- Problem Solving
- Materials Organization
- Editing and Proofreading
- Flexible and Adaptable
- Customer Service
- Entertainment Events
- Patron Relations
- Problem Sensitivity
- Ticket Selling
- Facility Cleaning
- Local Attraction Information
- Special Needs Assistance
- Promotions and Special Events
- Customer Requests
- Cash Drawer Management
- Suspicious Activity Monitoring
- Verbal and Written Communication
- Customer Relationship Management
- Relationship Building
- Merchandise Restocking
- Advertising Displays
- Event Program Distribution
- Refreshment Stand Operation
- Crowd Management
- Cash Handling
- Message Delivery
- Call Answering and Routing
- Team Collaboration
Timeline
Front Desk Receptionist
Oak Tree Country Club
07.2023 - Current
Office Assistant
Port-City Body Shop
12.2022 - 06.2024
Team Member
Apex Cinemas
05.2022 - 11.2022
Some College (No Degree) - Psychology
University of Central Oklahoma
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