Florida City
Fort Lauderdale
Summary
Organized Customer Service Representative with over 9 years of experience in
handling cash, processing payments, maintaining inventory and cementing patron
relationships with excellent interpersonal abilities. Service-oriented team member
with articulate communication skills and friendly demeanor.
Overview
10
10
years of professional experience
Work History
TEAM LEAD CSR
Circle K
Fort Lauderdale, FL
01.2020 - 09.2020
- Analyze the individual performance of each team member and motivated them to perform even better
- Organize training workshops to improve the performance of the members who were lagging behind in terms of performance
- Performed administrative duties for the department as required including handling calls, track departmental expenses and prepared invoice payments
- Interacted monthly with upper management regarding coordination of new employee orientation
- Trained all new employees
CUSTOMER SERVICE REPRESENTATIVE/CASHIER
7- Eleven
Fort Lauderdale, FL
02.2014 - 01.2020
- Engage customers in a courteous, helpful and respectful manner, promptly and politely responds to customer inquiries and customer requests for support
- Ensure confidentiality of customer data and careful handling of documents, media, and packages
- Process financial transactions using a Point of Sale terminal (POS),including handling cash and making change
- Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- Stay current on retail Store merchandising materials and ensure proper display of all retail area product and signage
- Take preemptive action to prevent errors and waste
- Complete required financial paperwork and assist with financial reporting including daily sales, close-outs and bank deposits
- Follow 7-Eleven Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
CUSTOMER SERVICE REPRESENTATIVE/CASHIER
Little Caesars
, FL
01.2011 - 11.2014
- Maintained records of number of guests served during shift, employee absences, or problems with equipment of food service
- Operated computerized cash register to itemize and process guest checks in accordance with established procedures
- Prepare ticket orders properly, quickly and efficiently
- Maintain cleanliness standards, including kitchen area, utensils, and equipment
- Stock pizza area with adequate inventory levels
- Prep items in advance of orders
- Follow recipes and standards as dictated by the Company
- Follow standards and rules as dictated by the Department of Health
- ASSESSMENTS
- Teamwork: Interpersonal Skills- Proficient
- August 2020
- Responding to challenging team situations at work
- Full results: Proficient https://share.indeedassessments.com/attempts/ad20c606c9c37f2ae2de4e915cb095eed53dc074545cb7
- Customer Service Professional
- JUDEALFRED
Education
High School -
Dillard High School
01.2010
Customer Service Professional -
Skills
- P RO F E S SI O NA L
- Client Communication Skills
- Quality Customer Service
- Strong Computer Skills
- Food Service
Timeline
TEAM LEAD CSR
Circle K
01.2020 - 09.2020
CUSTOMER SERVICE REPRESENTATIVE/CASHIER
7- Eleven
02.2014 - 01.2020
CUSTOMER SERVICE REPRESENTATIVE/CASHIER
Little Caesars
01.2011 - 11.2014
High School -
Dillard High School
Customer Service Professional -
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