Jude Baltes

• Improved client satisfaction by providing timely and quality handyman services for various home repairs.
• Expanded clientele base through referrals from satisfied customers who praised my professionalism and attention to detail in executing various handyman tasks.
• Implemented creative problem-solving strategies when faced with unique repair challenges that resulted in effective solutions tailored to specific situations.
• Built and repaired decks, fences and sheds to improve overall appearance of homes.
• Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
• Troubleshot and diagnosed problems with mechanical and electrical systems and equipment.
• Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.

• Streamlined the appointment scheduling process for better time management and increased productivity.
• Participated in dealership events or community outreach initiatives to represent the business positively and contribute to its overall success.
• Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
• Improved customer satisfaction by providing accurate repair estimates and timely completion of work.

• Ensured smooth drivability by accurately diagnosing and repairing suspension-related concerns.
• Improved braking performance through proper diagnosis, repair, or replacement of brake system components.
• Utilized OEM specifications to perform accurate alignments, optimizing vehicle handling and tire life.
• Delivered high-quality preventive maintenance services, extending the life of vehicles while maintaining customer loyalty.
• Performed comprehensive engine diagnostics to pinpoint root causes of performance issues quickly and accurately.
• Contributed to team success by assisting colleagues with challenging diagnostic or repair tasks as needed.
• Performed expert-level electrical system troubleshooting to resolve malfunctions in wiring, sensors, and control modules.

Back Dated Porsche's

• Ensured compliance with all relevant federal, state, and local regulations governing automotive repair facilities, maintaining necessary licenses and certifications.
• Enhanced workplace safety by implementing strict protocols for equipment usage, hazardous material handling, and waste disposal procedures.
• Implemented a preventative maintenance program for all shop equipment, reducing downtime and extending the useful life of critical assets.
• Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
• Served as a liaison between customers and insurance companies when necessary to facilitate claim processing related to collision damage or other covered repair issues.
• Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
• Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
• Implemented regular training programs for staff members, fostering professional development and keeping skills up-to-date in an ever-changing industry.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Set aggressive targets for employees to drive company success and strengthen motivation.