Jude Bouquet
Margate,FL
Summary
Respectful and friendly professional with dynamic problem solving and customer service talents. Smart Sales Coordinator driving business opportunities with consistent follow up and positive engagement. Experience creating internal systems designed to mitigate losses and resolve issues quickly while maximizing customer satisfaction. Deadline-minded Sales Coordinator with knack for establishing lucrative relationships with customers. Highly focused on delivering excellent service and support in busy settings. Experience developing and executing strategies designed to maximize profitability.
Overview
14
14
years of professional experience
Work History
Sales Coordinator
Paradies Lagerdere
Dania Beach, FL
03.2024 - Current
- Input customer data into system, updating information regularly with changes to buying habits.
- Executed efficient, successful sales team meetings to keep personnel informed and focused on closing new deals.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Accepted and completed cash, check and credit card payments.
- Ensured compliance with company policies and procedures at all times.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Used point-of-sale systems to track inventory levels and properly restock shelves.
- Maintained cleanliness of the sales floor area at all times.
SALES ASSOCIATES, RECEIVING
BURLINGTON
SUNRISE FL
10.2021 - 11.2023
- Attending customers' inquiries about their purchases and helping them make the right purchases
- Present, promote and sell products/services using solid arguments to existing and prospective customers
- Receive warehouse orders, inspect items received, and follow up on orders in case of delays
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
CLAIM SPECIALIST
FIRST AMERICAN HOME WARRANTY
DOMINICAN REP.
03.2015 - 03.2020
- Assisting the homeowners on their claims and initiatives roadmap to drive differentiation between repair and replacement
- I have many responsibilities throughout the process, including investigating the insurance claim and communicating with the client and contractors
- Partner with relevant suppliers to control implement and enhance the appliances for replacement, questionnaires, delivery mechanism.
SALES ASSOCIATES/ SUPERVISOR
JC FIVE STARS OUTLET
FORT LAUDERDALE, FL
07.2012 - 12.2013
- A proven track record of providing exceptional customer service and teamwork
- Support and provide superior service to customers; address customer issues and ensure effective and long-term problem resolution
- Assisting customers with confusing prices and special products needed
- The supervising home fashion department organizes the products and provides customers with directions on how to find the products desired
- Helping in the stock and cashier departments when holiday seasons
- Process customer orders and changes according to company procedures.
LEGAL ASSISTANT
FULMER LEROY LAW FIRM
FORT LAUDERDALE, FL
04.2010 - 05.2012
- Providing administrative support to lawyers and enhancing office effectiveness
- Preparing Root Cause Analysis and improvement plan for critical defects
- Handling communication with clients, witnesses etc
- Handling of confidential personal and business information with discretion
- Ensuring communication bridges are initiated and upheld between both sides
- Legal administrative support for trials
- Engaging and proactive customer support
- Ability to juggle multiple activities and work under pressure.
Education
COMPUTER SCIENCE (NOT COMPLETED DUE TO NOT ACCREDITED SCHOOL) -
FLORIDA METROPOLITAN UNIVERSITY
FORENSIC PSYCHOLOGY (CHANGE MAJOR) -
SOUTHERN NEW HAMPSHIRE UNIVERSITY
PSYCHOLOGY (STILL IN SCHOOL) -
AMERICAN PUBLIC UNIVERSITY SYSTEM
Skills
- Strong writing skills
- Impeccable attention to detail
- In-depth knowledge of content management systems
- Drupal
- Perform standard installations
- Configurations
- Good customer service skills
- Ability to explain technical features to non-technical customers/clients
- Excellent interpersonal skills
- Ability to adapt to the situation
- Strong attention to detail
- Good organizational skills
- Dependable
- Professional
- Enthusiastic
- Flexible
- Excellent speaking-listening-writing skills
- Proactive self-starter
- Proficient with Microsoft Office suite
- Knowledge of Mindbody Online database management software
- Speaking up to four languages: English
- French
- Haitian Creole
- Spanish (basic)
- Customer Communication
- Scheduling
- Data Entry
- Goal-oriented mindset
- Safety Protocols
- Report creation
- Territory sales
- Closing sales
- Customer Relationship Building
Phone
(954) 754-2890, (469) 333-7319
Languages
English
Professional
Spanish
Limited
French
Professional
Creole
Professional
Timeline
Sales Coordinator
Paradies Lagerdere
03.2024 - Current
SALES ASSOCIATES, RECEIVING
BURLINGTON
10.2021 - 11.2023
CLAIM SPECIALIST
FIRST AMERICAN HOME WARRANTY
03.2015 - 03.2020
SALES ASSOCIATES/ SUPERVISOR
JC FIVE STARS OUTLET
07.2012 - 12.2013
LEGAL ASSISTANT
FULMER LEROY LAW FIRM
04.2010 - 05.2012
COMPUTER SCIENCE (NOT COMPLETED DUE TO NOT ACCREDITED SCHOOL) -
FLORIDA METROPOLITAN UNIVERSITY
FORENSIC PSYCHOLOGY (CHANGE MAJOR) -
SOUTHERN NEW HAMPSHIRE UNIVERSITY
PSYCHOLOGY (STILL IN SCHOOL) -
AMERICAN PUBLIC UNIVERSITY SYSTEM