Jude Day
Assistant Team Lead
Schenectady,NY
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
8
8
years of professional experience
Work History
Assistant Team Leader
Market 32
11.2020 - Current
- Worked with customer service to handle escalated customer issues.
- Created staff schedules, approved requested time off and updated reports.
- Set incentives and realistic targets associates could achieve.
- Worked with proprietary software to reduce shrink issues and increase productivity.
- Worked with customer service representatives to handle escalated customer issues.
- Developed solid professional relationships to broaden efficiency of deli department.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Supervised 8+ co-workers.
- Managed team workload to reach targets for specific tasks.
- Managed team workload to reach production targets.
- Conducted new-hire training regularly throughout fiscal year.
- Oversaw inventory supply to maintain fully stocked shelves during high volume sales periods.
- Maximized performance by monitoring daily activities and mentoring team members.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
Food Court/Deli Associate
Market 32
02.2018 - 11.2020
- Market 32
- Costumer service, prepare pizzas, prepare grab and go salads, organize stations, stock stations, work deli slicers, deli counter, put loads away
- Documented customer orders and conveyed special requests to kitchen staff.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared salads, soups and sandwiches for customers.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Used POS system to process sales, returns, online orders and gift card activations.
- Maintained customer satisfaction with quick and professional handling of product returns.
Assistant Store Manager
Dollar Tree
05.2015 - 12.2015
- Dollar tree
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Stocked, tagged and displayed merchandise as required.
Customer Service Manager
Walmart
05.2012 - 05.2015
- Walmart
- Started off as a cashier
- Work my way up to customer service employee and then became a CSM
- My duties were running register, managing 10 plus cashiers at a time, took care of customer concerns and questions, customer returns, money management, stocked front inventory, price checks
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Researched and corrected customer concerns to promote company loyalty.
Education
High School Diploma -
Shenendehowa
06.2010 - 06.2010
Skills
Multitasker
References
Gary Barnes
518-879-1047
Sarah Rupert
518-879-3798
Ariel Van Alstine
518-925-4546
Timeline
Assistant Team Leader
Market 32
11.2020 - Current
Food Court/Deli Associate
Market 32
02.2018 - 11.2020
Assistant Store Manager
Dollar Tree
05.2015 - 12.2015
Customer Service Manager
Walmart
05.2012 - 05.2015
High School Diploma -
Shenendehowa
06.2010 - 06.2010
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