Accomplished professional with a proven track record, excelling in customer service and leadership. Cultivated strong client relationships, driving revenue growth. Empathetic leader with active listening skills, committed to continuous improvement and operational excellence.
Overview
4
4
years of professional experience
Work History
Driver Manager
Luxury Business Rides
06.2024 - Current
Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
Enhanced driver performance by implementing effective training programs and coaching sessions.
Coordinated with drivers to organize timely pickup and delivery.
Parts Lead
Henderson Harley Davidson
03.2023 - 06.2024
Coordinated inventory management processes to ensure availability of parts.
Assisted in training new team members on safety protocols and operational procedures.
Monitored stock levels and reported discrepancies to improve accuracy in inventory tracking.
Implemented organizational systems for parts storage, enhancing retrieval efficiency.
Contributed to increased sales revenue, upselling customers on additional products and services when appropriate.
Continually updated product knowledge through industry research and manufacturer trainings to better serve customers and colleagues.
Sales Manager
Major Powersports
06.2021 - 03.2023
Trained and mentored sales team members, fostering a collaborative and high-performance culture.
Utilized CRM systems to manage client interactions, streamline communication, and enhance data accuracy.
Built long-lasting client relationships through excellent customer service and consistent followups.
Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.