Jude FanFan
Irvington,NJ
Summary
Prepared for impactful contributions in rehabilitative care, leveraging experience as a physical therapy aide. Proven ability to support therapy plans, assist patients, and maintain clinical settings. Strong focus on team collaboration and results-driven outcomes. Adaptable, reliable, and skilled in patient interaction, therapeutic exercises, and equipment management. Diligent physical therapy aid with a robust background in assisting physical therapists and supporting patient care plans. Proven track record includes aiding in therapeutic exercises and treatment procedures, ensuring patient comfort and safety. Excels at maintaining a clean and organized clinical environment while effectively communicating with patients and team members. Professional in healthcare field with strong foundation in patient support and therapeutic assistance. Known for adaptability in dynamic clinical settings and contributing to patient recovery processes. Highly collaborative team member focused on achieving optimal patient outcomes and maintaining high standards of care. Skilled in therapeutic exercise assistance and patient communication. Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Physical Therapy Aide
Physis Physical Therapy
03.2024 - Current
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
- Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
- Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
- Streamlined clinic operations by maintaining a clean, organized environment and performing routine inventory checks on therapy supplies and equipment.
- Improved patient recovery by assisting in implementing individualized physical therapy treatment plans.
- Maintained strict compliance with HIPAA regulations, ensuring the privacy and confidentiality of sensitive patient information at all times.
- Recorded patient status in progress notes.
- Enhanced practice efficiency by completing basic administrative tasks such as answering calls, scheduling appointments, and arranging files.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Assisted in designing effective home exercise programs for patients, promoting continued improvement outside of clinical sessions.
- Demonstrated flexibility and adaptability by seamlessly transitioning between various assignments to accommodate fluctuating patient caseloads.
- Maintained accurate patient records for both billing purposes and ongoing evaluation of therapeutic interventions.
Physical Therapy Aide
Antonelli Family Chiropractic
12.2021 - Current
- Highly motivated physical therapy aide with two years of experience who will be responsible for providing various functional physical activities, treatment procedures and support activities
- This includes educating patients by demonstrating proper use of equipment and exercise routines.
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
- Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
- Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
- Recorded patient status in progress notes.
- Performed electrical stimulation, ultrasounds, matrix, myofascial release and spot massages to improve patient movement and functions.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Maintained care continuity through multidisciplinary teamwork and collaboration.
- Selected modalities tailored to patient needs such as hot and cold packs, ultrasound and electrical stimulation.
- Assisted in designing effective home exercise programs for patients, promoting continued improvement outside of clinical sessions.
- Collaborated with other aides and therapists to develop innovative approaches to common therapy challenges, enhancing overall effectiveness.
- Ensured continuity of care by effectively transitioning patients between different phases of their rehabilitation journey.
Chiropratic Assistant
Antonelli Family Chiropractic
12.2021 - Current
- Greet patients
- Setting patients up on the stim machine
- Muscle work with hands and theragun
- Schedule patients
- Maintain the floor
- Sanitize rooms
- Front desk
- Stretching on patients
- Assist patient, staff and doctors
- Put information into patient charts
- Did precerts and appeals
- Getting EOBS
- Scanning EOBS and records
- Send records
- Did SOAP notes
- Update files and progress examination.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Office Assistant
Total Health
10.2023 - 01.2024
- Aide physical therapy, occupational therapy, chiropractic, and medical departments along with general office assistance.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
Patient Service Representative
Summit Medical Group
01.2023 - 06.2023
- Greets visitors, patients, and families in friendly professional manner and directs them appropriately
- Maintains efficient patient flow through the registration process and provides excellent customer service to patients/families
- Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette
- Informs patients of delay in physician schedules, assists with patient comfort while delayed
- Posts all self pay charges, collects payments, and provides patient with receipt
- Accurately reconciles daily payments
- Reconciles billing slips to daily schedule
- Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections
- Scans the insurance card, processes insurance verifications utilizing the online system, and updates the patient account
- Updates patient information including demographics, insurance, HIPAA forms and financial waivers
- Schedules appointments accurately according to department guidelines; using waitlist when applicable
- Confirms future appointments as needed
- Review Eligibility and Phone report
- Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows
- Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations
- Completes referrals according to departmental guidelines and properly enters into the appropriate system
- Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Delivered support to medical staff in completion of patient paperwork.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Assisted patients in filling out check-in and payment paperwork.
- Used Athena to schedule appointments.
Education
Bachelor of Arts - Biology
Kean University
Union, NJ05.2023
Skills
- CPT coding
- Patient service
- Patient care
- Typing
- ICD-10
- Data entry
- Front Desk
- Medical Office Experience
- Medical Records
- Physiology Knowledge
- Medical Terminology
- Anatomy Knowledge
- Cleaning
- Customer service
- Insurance verification
- Medical billing
- Retail sales
- Guest services
- Leadership
- Spark
- Sales
- HIPAA
- EMR systems
- Cash register
- Communication skills
- Cash handling
- Medical receptionist
- Medical scheduling
- English
- Microsoft Office
- Delivery driver experience
- Time management
- Filing
- Organizational skills
- Computer literacy
- Phone etiquette
- Computer skills
- GPS
- Heavy lifting
- Moving
- Office experience
- Administrative experience
- Basic math
- Maintaining and cleaning equipment
- Maintaining inventory
- Home Exercise Programs
- Maintaining filing systems
- Physical therapy support
- Safety Procedures
- Customer communications
- Sports injury treatment
- Expert in Athena, PayDc and Medsoft
- Strengthening
- Patient Care
- Customer Service
- Patient Education
- HIPAA Requirements
- Telephone Etiquette
- Appointment Scheduling
- Scheduling Appointments Management
- Insurance Verification
- Data Entry Efficiency
- Patient Flow Management
- Chiropractic Techniques Knowledge
Certification
Driver's License, Non-CDL Class C
Assessments
- Food service: Customer situations, Proficient, 10/01/22, Identifying and addressing customer needs in a food service setting
- Administrative assistant/receptionist, Proficient, 07/01/23, Using basic scheduling and organizational skills in an office setting
- Delivery driver, Proficient, 08/01/23, Interpreting instructions or signs and solving problems
- Customer service, Proficient, 12/01/22, Identifying and resolving common customer issues
- Medical terminology, Proficient, 07/01/23, Understanding and using medical terminology
- Attention to detail, Proficient, 07/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information
- Customer focus & orientation, Proficient, 07/01/23, Responding to customer situations with sensitivity
- Protecting patient privacy, Proficient, 08/01/23, Understanding privacy rules and regulations associated with patient records
- Medical receptionist skills, Proficient, 08/01/23, Managing physician schedules and maintaining accurate patient records
- Retail customer service, Proficient, 08/01/23, Responding to customer situations in a retail setting
- Work style: Professionalism, Proficient, 08/01/23, Tendency to be accountable, professional, open to feedback, and act with integrity at work
Languages
English
Native or Bilingual
Timeline
Physical Therapy Aide
Physis Physical Therapy
03.2024 - Current
Medical Office Assistant
Total Health
10.2023 - 01.2024
Patient Service Representative
Summit Medical Group
01.2023 - 06.2023
Physical Therapy Aide
Antonelli Family Chiropractic
12.2021 - Current
Chiropratic Assistant
Antonelli Family Chiropractic
12.2021 - Current
Driver's License, Non-CDL Class C
Bachelor of Arts - Biology
Kean University
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