Jude Fetter
Slanesville,WV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Learning Experience Facilitator - Mortgage Operations
Fulton Financial Corporation
01.2019 - 01.2021
- Researched, planned, designed, created, implemented, and monitored online and in person learning curricula for the Mortgage Operations teams.
- Served as the point person during the selection, planning, training, and onboarding of new global systems for Loan Servicing and Customer Relationship Management. Created the associated learning plans for all departments of Fulton Financial Corporation
- Served on the Corporate Culture Committee.
- Served as secretary and treasurer of the Veterans Employee Resource Group.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Identified areas in need of improvement and implemented solutions.
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
- Collected and analyzed participant feedback, consistently implementing suggestions for improvement in subsequent sessions.
- Supported organizational change initiatives through effective facilitation of targeted employee training programs.
- Collaborated with subject matter experts, including senior management, to develop accurate, relevant content for delivery at industry conferences or professional development events.
- Conceptualized long-term business requirements and collected input from management regarding process improvement plans.
- Brought in projects on-time and under-budget by effectively handling routine and complex issues.
- Advanced internal staff development through the creation of tailored workshops addressing specific company-wide challenges or goals.
Sales Reporting Specialist II
Fulton Financial Corporation
01.2018 - 01.2019
- Working with data stored within our Customer Relationship Management database, prepared sales campaign and ad hoc reporting to senior management.
- Developed strong internal client relationships through consistent communication and attentive service.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Created and delivered presentations to internal and external stakeholders to showcase work.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Analyzed marketing data and trends to identify opportunities for improvement.
- Collaborated with internal departments to align marketing campaigns.
Senior Residential Mortgage Compliance Specialist
Fulton Mortgage Company
01.2012 - 01.2018
- Prepared monthly reporting for the mortgage line of business in the areas of Regulation B compliance, Costs to Cure Breakdowns, Monthly Metrics, and prepared and presented the quarterly Fair Lending Report for the mortgage line of business
- Supervised the BSA Quality Assurance Review for the mortgage line of business, validated the findings, and prepared the final monthly report for delivery to the Business Risk and Compliance Manager as well as audit preparation, HMDA Validation, monitoring and documenting DCI / CIP validation, and CCAP status.
- Collaborated with other departments in the line of business to onboard new regulations, and provide coaching where necessary.
- Spearheaded special projects as assigned, including BSA Risk Assessment completion, Future State MLOS planning, HMDA Task Force participation, and creation of the HMDA Validation process.
- Past projects have included TRID onboarding, and Regulation B Remediation.
Opening Department
TriStarr Employment - Fulton Financial Corporation
01.2011 - 01.2012
- Processed incoming documents, ordered and received appraisals, processed application fees, and processed statements of denial.
- Built trust with management through consistent accountability for errors or discrepancies identified.
- Worked with third party vendors to onboard and maintain fraud prevention systems.
Assistant to the President
Alternative Environmental Solutions (AES)
01.2008 - 01.2010
- Provided support to AES owner and president, Brian Beahan, and sales team
- Various administrative duties, such as monitoring emails, drafting correspondence, creating marketing materials and reports.
- Researched and crafted articles for monthly newsletter, as well as other industry publications
- Maintained accurate sales records.
- Met monthly sales goals, and maintained contact with clients, and cultivated new sales leads
- Represented, AES at various trade shows and marketing events.
- Served as the AES representative to various local business groups such as Associated Builders and Contractors and the Lancaster County Association of Realtors
- Liaised with various government officials and agencies, as AES held a GSA contract for environmental services.
Education
Associate of Arts -
Harrisburg Area Community College
Harrisburg, PA12.2015
Skills
- Strategic Planning
- Project Management
- Business Development
- Negotiation
- Information Collection
- Data Analysis
- SQL Programming Language
- Adobe Captivate
- Microsoft Office Suite, including PowerPoint, Excel, and Word
- Adobe Photoshop
- EnACT Customer Relationship Management System
Timeline
Learning Experience Facilitator - Mortgage Operations
Fulton Financial Corporation
01.2019 - 01.2021
Sales Reporting Specialist II
Fulton Financial Corporation
01.2018 - 01.2019
Senior Residential Mortgage Compliance Specialist
Fulton Mortgage Company
01.2012 - 01.2018
Opening Department
TriStarr Employment - Fulton Financial Corporation
01.2011 - 01.2012
Assistant to the President
Alternative Environmental Solutions (AES)
01.2008 - 01.2010
Associate of Arts -
Harrisburg Area Community College
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