Jude Francis
Brooklyn,NY
Summary
Proven leader in operations management, with a track record of enhancing team productivity and employee retention at United Parcel Service, UPS. Skilled in problem-solving and team leadership, I excel in driving performance improvements and maintaining high standards in customer service. Achieved notable success in optimizing operational efficiency and fostering professional growth among staff.
Overview
20
20
years of professional experience
Work History
Business Manager
United Parcel Service, UPS
05.2021 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
On-Road Supervisor
United Parcel Service, UPS
05.2014 - 05.2021
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Warehouse Supervisor
United Parcel Service, UPS
01.2009 - 05.2014
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and handling operations.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
Warehouse Worker
United Parcel Service, UPS
05.2006 - 01.2009
- Loaded, unloaded, and moved packages in a UPS sort facility.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Store Manager
Duane Reade Pharmacy
06.2004 - 05.2006
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Bachelor of Science - Management
University of Phoenix
Tempe, AZAssociate of Science - Mechanical Engineering
New York City College of Technology of The City University of New York
Brooklyn, NYSkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Analytical Thinking
- Documentation And Reporting
- Decision-Making
Timeline
Business Manager
United Parcel Service, UPS
05.2021 - Current
On-Road Supervisor
United Parcel Service, UPS
05.2014 - 05.2021
Warehouse Supervisor
United Parcel Service, UPS
01.2009 - 05.2014
Warehouse Worker
United Parcel Service, UPS
05.2006 - 01.2009
Store Manager
Duane Reade Pharmacy
06.2004 - 05.2006
Bachelor of Science - Management
University of Phoenix
Associate of Science - Mechanical Engineering
New York City College of Technology of The City University of New York