Summary
Overview
Work History
Skills
Certification
Proficient in:
Volunteer
Timeline
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Jude Kizer

Portland,OR

Summary

Strategic and proactive leader with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, problem-solving, and managing high impact operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Proven track record of leading organizational alignment efforts, and driving outcomes.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Program Director

C3:initiative, Stelo Arts, Camp Colton
01.2025 - Current


  • Founded and led the development of the program department, establishing operational infrastructure and designing program frameworks. Launched the department in 2024 with 5 programs; scaled to 12 in 2025 (YTD) serving over 150 participants with an average rating of 4.9/5
  • Cultivated relationships with artists, educators, partners, and other people served
  • Developed and implemented monitoring and evaluation systems to track program performance, measure outcomes, and assess impact for internal goals + grants.
  • Recruited and trained staff and volunteers to upgrade collective team skills.
  • Manage gallery, community, and marketing departments

Executive Assistant

C3:initiative, Stelo Arts, Camp Colton
08.2023 - 01.2025
  • Served as the primary point of contact and gatekeeper for the CEO, Founder, and Executive Director across multiple sister organizations
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements, ensuring seamless communication and workflow across sister organizations + teams
  • Partnered with leadership to drive strategic planning processes, contributing insights and operational support to help define and refine multi-entity goals + OKRS
  • Provided professional administrative support during board meetings, including presentation creation, agenda preparation and minute-taking.
  • Identified and launched 2 new business channels in the for-profit arm alongside ED
  • Assisted in the development of company policies and procedures, contributing to a more organized work environment.
  • Built and scaled the marketing department from the ground up, overseeing brand, digital, and communications strategy. Hired and mentored a Marketing Manager.

Head of Customer Success, Americas

Kinexio, Saas Proptech Company
02.2020 - 08.2023
  • Oversaw the customer’s journey from the contract signing, through their entire lifecycle.
  • Manage CSM, US Support & Onboarding teams during high growth periods
  • Use data & customer relationships to assist product in building roadmap/priorities
  • Implemented a cross-company ‘mini mastermind’ program in order to socialize different teams and promote collaboration and brainstorming on client issues
  • Created both internal and client-facing training programs, SOPs, and best practices
  • Direct plus oversee 300+ accounts (up 152% to previous year), equaling 17 enterprise subscriptions (up 133% to previous)
  • Sat on the ESG committee alongside our CEO, and pushed forward ESG initiatives with our clients, and company-wide
  • Analyzed KPIs on a monthly basis in order to measure account health and make strategic decisions
  • Implemented new project management software (Monday.com) & Customer Success software (Totango), along with creating workflows for both.
  • Acquired 2 portfolios through client relationships, increasing our 2021 ARR by 153k, and our 2022 pipeline by 250k

Customer Success & Business Development Manager

Zonguru, Saas Startup
09.2017 - 02.2020
  • Promoted retention & loyalty by providing kind, professional and efficient customer service/support
  • Accelerated customer resolution through new strategy and training ‘machine learning’ bots
  • Provided consultation, 1-on-1 training, onboarding, tech support/troubleshooting for mobile + web
  • Launched NPS program through researching, strategizing, & implementing to achieve above the industry average (78)
  • Partnered with the dev team to stay current on bug fixes, tool releases, and all updates

Co-Founder

Light Collective, LLC
02.2017 - 07.2019
  • Built and managed a direct-to-consumer e-commerce brand that grossed $20k monthly
  • Oversaw production, creative, fulfillment, and customer experience
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Established foundational processes for business operations.
  • Hired & managed graphic designers, manufacturers, photographers & models to ensure quality & product visibility.

Executive Assistant

Clearprint Technologies
09.2013 - 09.2017
  • Supplied high-quality service to founder + CEO
  • Coordinated schedule, managed appointments, arranged travel, first point of contact for all communications
  • Head of supplier & vendor relations, as well as day-to-day operations of facility, drop shipments, inventory management, & all customer relations
  • Business grew from 3 shipments daily to 600 shipments weekly in 2 year period

Skills

  • Relationship building
  • Staff development
  • Project management
  • Executive support
  • Strong problem solver
  • Strategic planning
  • Policy and procedure improvements
  • Recruitment and hiring
  • Presentation development
  • Meticulous attention to detail
  • Information confidentiality

Certification

Connectedness: People exceptionally talented in the Connectedness theme have faith in the links among all things. They believe there are few coincidences and that almost every event has meaning.


Arranger: People exceptionally talented in the Arranger theme can organize, but they also have a flexibility that complements this ability. They like to determine how all of the pieces and resources can be arranged for maximum productivity.


Strategic: People exceptionally talented in the Strategic theme create alternative ways to proceed. Faced with any given scenario, they can quickly spot the relevant patterns and issues.


Relator: People exceptionally talented in the Relator theme enjoy close relationships with others. They find deep satisfaction in working hard with friends to achieve a goal.


Positivity: People exceptionally talented in the Positivity theme have contagious enthusiasm. They are upbeat and can get others excited about what they are going to do.

Proficient in:

Intercom

Zendesk

Hubspot

Trello

Stripe

CMS

Monday.com

Product Board

Slack

Squarespace

Volunteer

Ninepipes Museum of Early Montana | May 2025 - Current

  • Created grant pipeline, write LOIs, grants


Books Through Bars Portland | April 2025 - Current

  • Weekly donation pickups + book selling
  • Put together book request pacakges for incarcerated folks


Refugee Care Collective | Sept - Nov 2021

  • Raised $500+ in funds and supplies, built 'restart kits' for incoming Afghan Refugees


Big Brother Big Sister of Los Angeles | July 2018 - Sept 2021

  • Mentored 'little sister' in all aspects, to improve levels of confience, set visions for life goals, and increase feelings of self worth
  • Assistend in fight for Asylum and citizenship - transportation and 'guardian' for court dates, facilitating conversations between lawyers and family, providing moral suppot

Timeline

Program Director

C3:initiative, Stelo Arts, Camp Colton
01.2025 - Current

Executive Assistant

C3:initiative, Stelo Arts, Camp Colton
08.2023 - 01.2025

Head of Customer Success, Americas

Kinexio, Saas Proptech Company
02.2020 - 08.2023

Customer Success & Business Development Manager

Zonguru, Saas Startup
09.2017 - 02.2020

Co-Founder

Light Collective, LLC
02.2017 - 07.2019

Executive Assistant

Clearprint Technologies
09.2013 - 09.2017

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