Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
References
Languages
Timeline
Generic

Jude Nzoutsi

Magna

Summary

Dedicated and adaptable professional with 5 years of experience as a Healthcare Assistant and Behavior Technician, combined with 2.5 years in customer service, including call center support and direct client interaction. Skilled in problem-solving, communication, and providing compassionate, solutions-focused care. Resilient and eager to learn, with a passion for helping others and gaining new experiences. Known for engaging with diverse perspectives, expanding knowledge, and effectively resolving challenges. Excited to bring my strong work ethic, adaptability, and commitment to excellence to your team.

Overview

9
9
years of professional experience

Work History

Lead Registered Behavior Technician

copper Hill Youth Center
West Jordan
08.2023 - Current
  • Supervised and mentored a team of behavior technicians, ensuring high-quality implementation of Applied Behavior Analysis (ABA) interventions.
  • Developed and monitored individualized behavior intervention plans in collaboration with Board Certified Behavior Analysts (BCBAs).
  • Provided direct one-on-one ABA therapy to clients, focusing on skill acquisition, communication, and behavior reduction strategies.
  • Collected, analyzed, and reported data to assess client progress and make data-driven treatment adjustments.
  • Conducted training sessions for staff and caregivers, enhancing consistency in behavioral interventions.
  • Assisted in crisis intervention and de-escalation techniques to ensure client and staff safety.
  • Recognized for leadership in improving client outcomes and fostering a positive, team-oriented environment.Lead Registered

Behavior Technician

Copper Hills Youth Center -

West Jordan, UT

August 2023 - Current

• Supervised and mentored behavior technicians, ensuring high-quality ABA implementation

• Developed and monitored individualized behavior intervention plans

• Provided direct one-on-one

ABA therapy

• Collected and analyzed behavioral data to track

progress

• Trained staff and caregivers on behavioral strategies

• Assisted in crisis intervention to ensure safety

DSP (distant support personnel)

CTA
West Jordan
09.2022 - Current
  • Im Currently Working at CTA as a Distant Support Personnel.
  • I decided vaguely to switch companies because I believed in dierent things from my previous employers and wanted more for the clients than what was being oered.
  • Im learning dierent things and enjoying everything i can get done.

DSP (distant support personnel)

North Eastern Services
Sandy
08.2019 - 09.2022
  • I volunteered at North Eastern Services as a day program sta to which I was then oered employment.
  • During my years with NES I worked as a distant support personnel as well as a Day program sta which included, giving medication.
  • Oering dierent activities throughout the week, Working with clients to set goals each week and making sure we are helping them meet each goal and helping them become more independent.

Customer Service

Robert Half International Inc.
Phoenix
05.2017 - 07.2019
  • I started working at Robert half Inc.
  • As a customer call agent where I helped customers with their technical needs which includes but not limited to product repairs and issues with products that they needed help with.
  • My main focus was french speaking customers and making sure they felt understood and knew they could get the help they needed without struggling with language barriers.

Education

High school diploma -

Scottsdale High school
Scottsdale, AZ
05-2016

Skills

  • Problem Solving
  • Customer Service
  • Communication
  • Positive Attitude
  • Resilience
  • Self Motivated
  • Self-Management
  • Strong work Ethic
  • Teamwork
  • Thinking Skills
  • Time Management
  • Willingness To Learn
  • Working Under Pressure

Accomplishments

  • First Aid Foundation Course
  • Health and Safety 2.1
  • Hearing Conservation
  • Prevention of Back Injury
  • Communications and Confidence Course
  • Non-Verbal Communication
  • Verbal Communication
  • 5 Minutes Confidence Speech

Hobbies and Interests

  • Being outdoors (hiking, etc.)
  • Engaging with different people
  • Learning new dynamics and knowledge
  • Teaching and being taught
  • Reading and expanding overall knowledge

References

Available upon request.

Languages

  • French
  • Spanish
  • Lingala, Native
  • French, Native
  • Spanish, Fluent

Timeline

Lead Registered Behavior Technician

copper Hill Youth Center
08.2023 - Current

DSP (distant support personnel)

CTA
09.2022 - Current

DSP (distant support personnel)

North Eastern Services
08.2019 - 09.2022

Customer Service

Robert Half International Inc.
05.2017 - 07.2019

High school diploma -

Scottsdale High school
Jude Nzoutsi