Jude St. Armand
Shelton,CT
Summary
Customer-focused professional holding experience in management and motivating staff to meet and surpass company targets. Achieving over 15 years of experience in customer relations. Passionate for opportunities that further enhance abilities to show adaptation, growth, and leadership.
Overview
8
8
years of professional experience
Work History
Server
B2 Bistro
Reading, PA
03.2022 - 06.2022
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Fine Dining Server
The Legacy Restaurant At Nancy Lopez Country Club
The Villages, FL
12.2021 - 02.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Suggested wine pairings to go with specific menu items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
Petroleum Club Of Shreveport
Shreveport, LA
09.2021 - 11.2021
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Arranged linens and table settings according to seating plan and event theme.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
Operations Manager/Service Trainer
Junior's Restaurant
Manhattan, NY
10.2012 - 06.2020
- Promoted to Operations Manager (01/2017)
- Facilitated a positive experience for customers at all stages by overseeing smooth execution of service
- Resolved challenging customer complaints to full satisfaction, while promoting brand loyalty and maximizing repeat business.
- Set and enforced service standards to ensure a consistent, high-quality environment
- Maintained high standards of food quality by reviewing shipments, overseeing preparation, and monitoring food safety practices
- Recruited top-notch employees for service and department positions
- Organized and lead daily shift briefings with staff
- Assisted in managing P&L statements; carried out nightly inventory checks
- Reviewed and approved employee schedules and timesheets
- Oversaw training of more than 75 team members
Education
Associate of Science - Automotive Technology
Northampton Community College
Bethlehem, PA05.2010
High School Diploma -
William Allen High School
Allentown, PA06.2004
Skills
- Customer Relations Specialist
- Team Leadership
- Operations management
- Relationship Development
- Problem resolution
- Staff Management
References
- Justin Lopez: (917) 932-7579
- Frederick Nyaning: (646) 647-6372
- William McCarthy: (718) 869-0754
- Jennifer Terrell: (318) 425-4251
Timeline
Server
B2 Bistro
03.2022 - 06.2022
Fine Dining Server
The Legacy Restaurant At Nancy Lopez Country Club
12.2021 - 02.2022
Server
Petroleum Club Of Shreveport
09.2021 - 11.2021
Operations Manager/Service Trainer
Junior's Restaurant
10.2012 - 06.2020
Associate of Science - Automotive Technology
Northampton Community College
High School Diploma -
William Allen High School