IT Analyst in Atlanta, GA, specializing in cybersecurity, with proven troubleshooting expertise and a strong foundation in technology education and customer service. Focused Help Desk Analyst with 4 years of experience providing phone, email and chat-based technical support to customers. Accomplished in gathering information from customers and conducting research to resolve complex technical issues. Detail-oriented with support ticket tracking and providing a comprehensive overview of issues and resolution attempts.
Hi, I’m
JUDE VAN DER BYL
Atlanta,GA
Summary
Overview
7
years of professional experience
1
Certification
Work History
DaVita
IT Analyst
01.2023 - Current
Job overview
- Achieved a 92% first-call resolution rate through diligent problem identification, hypothesis testing, and effective solution implementation
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
Atlanta International
Kaleidoscope Teacher
01.2022 - 01.2023
Job overview
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
Self Employed
Language and Technology Educator
01.2019 - 01.2022
Job overview
- Worked with students between ages 7 and 28 on grammar, pronunciation and sentence construction.
- Enhanced students'' language skills by focusing on reading, writing, speaking, and listening activities.
- Built relationships and communicated with parents to provide best learning environment for children.
Discovery Bank
IT Help Desk
01.2017 - 01.2019
Job overview
- Skillfully resolved over 1000 user software and hardware issues, contributing to a 40% reduction in system downtime and enhancing overall user productivity
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Western Governors UniversitySalt Lake City, UT
Master of Science from Cybersecurity
09.2024
University Overview
Mastered advanced cybersecurity strategies and techniques, significantly boosting my ability to secure complex IT infrastructures.
- Capstone Project: Implementation of (MFA) at TechSolutions Inc.
- Awarded Cybersecurity Management Excellence
Western Governors UniversitySalt Lake City, Utah
Bachelor of Science from Cybersecurity
02.2024
University Overview
Developed foundational and tactical skills in cybersecurity, preparing me to effectively thwart a wide range of digital threats
- Capstone Project: Building a Honeypot for Buzz & Harvest Honey Co.
- Awarded Academic Communication Excellence
University of South AfricaPretoria, Gauteng
BA. HUS. Economics, Politics and Philosophy
01.2017
University Overview
Developed a broad understanding of economic, political, and ethical principles, which improved my ability to make strategic decisions.
Skills
- Network Security Incident Response
- Cloud Computing System Administration
- Excel Risk Management SQL
- Agile Project Management Python
- Powershell DevOps Virtualization
- Regulatory Compliance Process Mapping
- Penetration Testing Information Security
- Cryptography Risk Management
- IT Troubleshooting
- Customer Support
- Risk Assessment
- Network Administration
Websites
Certification
- Comptia A+
- Comptia Network+
- Comptia Security+
- Comptia Project+
- Comptia Cysa+
- Comptia Pentest+
- ISC² SSCP Associate
- LE-1 Linux Essentials
- ITIL 4 IT Service Management
- Microsoft Certified: Azure AI Fundamentals
- Microsoft Certified: Azure Data Scientist Associate
- Google Cybersecurity Specialization
- Google IT Support Specialization
Locations
Locations
Atlanta, GAPersonal Information
Personal Information
Title: IT AnalystAwards
Awards
- Cybersecurity Management, WGU, June 2024, Award for Cybersecurity Management excellence at WGU
- Customer Service, Discovery Bank, 2018, Award for outstanding client support at Discovery Bank
- Academic Communication, WGU, January 2024, Award for Academic Communication excellence at WGU
Projects
Projects
Cybersecurity Infrastructure Overhaul, 04/2024, Addressed security vulnerabilities by integrating Zero Trust and network segmentation.
Secured network within the Azure-provided $50k budget Cyber Deception and Defense Initiative, 02/2024, Engineered and deployed a honeypot to intercept and analyze cyber threats, bolstering organizational cyber defense.
Reduced breaches by 30% and enhanced threat response by 25%.Timeline
IT Analyst
DaVita
01.2023 - Current
Kaleidoscope Teacher
Atlanta International
01.2022 - 01.2023
Language and Technology Educator
Self Employed
01.2019 - 01.2022
IT Help Desk
Discovery Bank
01.2017 - 01.2019
Western Governors University
Master of Science from Cybersecurity
Western Governors University
Bachelor of Science from Cybersecurity
University of South Africa
BA. HUS. Economics, Politics and Philosophy