Summary
Overview
Work History
Education
Skills
Certification
Languages
Co Owner of Clothing Brand
Timeline
Generic

Jude Vertus

Miramar,FL

Summary

A result-driven professional who provides customers with tailored solutions to meet needs. All while successfully establishing relationships with individuals and delivering quality service. An agile individual with excellent communication and customer service skills. A very detail-oriented team player with strong organizational skills, the ability to handle multiple projects simultaneously with a high degree of accuracy. Well organized and a dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Insurance Agent

NSI Insurance Group
09.2022 - Current
  • Analyzed customer needs to provide customized insurance solutions.
  • Evaluated competitors' products and services to gain competitive advantage.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Obtained underwriting approval by completing application for coverage.
  • Maintained high standards of customer service by building relationships with clients.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Managed 400 leads/monthly
  • Received approximately 100 incoming calls/daily
  • Persistent with making 100 outbound calls

Security Officer

Seminole Hard Rock Hotel & Casino - Hollywood, FL
12.2019 - 12.2022
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Patrolled and monitored premises in company vehicle, and by foot.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.

Customer Service Representative

Alorica
03.2022 - 09.2022
  • Met customer call guidelines for service levels, handle time and productivity.
  • Created and maintained detailed database to develop promotional sales.
  • Implemented and developed customer service training processes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Managed over 200 leads/monthly
  • Made approximately 80 outbound calls/daily
  • Continuously updated lead statuses in CRM
  • Met sales goals of selling 200 units and $1000 MRR(Monthly Recurring Revenue)

Retail Customer Service Associate

FedEx Office
11.2021 - 03.2022
  • Cross-trained and provided backup support for organizational leadership.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Assembled completed orders and processed accurate payments to minimize accounting errors.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Handled day-to-day shipping and receiving overseeing more than 200 packages per day.

Footwear Sales Associate (Seasonal)

Dick's Sporting Goods, Inc
11.2019 - 01.2020
  • Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
  • Accurately handled cash, card and check transactions to balance computerized register.
  • Advertised best-selling shoe products and trendy brands.
  • Measured customers' feet using Brannock device to determine proper shoe size.
  • Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
  • Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
  • Provided accurate store information on pricing, sales and product features.

Education

Associate of Arts - Fire Science Technology

Miami Dade College
Miami, FL
06.2025

High School Diploma -

Miramar High School
Miramar, FL
06.2019

Skills

  • Consultative Sales Approach
  • Strategic Partnership
  • Client Account Management
  • Oral and Writing Communication
  • Client Account Management
  • Cpr/First Aid Certified
  • Planning and Coordination
  • Control Crowd

Certification

  • Licensed 4-40 Insurance Agent
  • Adult and Pediatric First Aid/CPR/AED Certified

Languages

English
Native or Bilingual
Haitian Creole
Native or Bilingual

Co Owner of Clothing Brand

SheKnowsApparel

Timeline

Insurance Agent

NSI Insurance Group
09.2022 - Current

Customer Service Representative

Alorica
03.2022 - 09.2022

Retail Customer Service Associate

FedEx Office
11.2021 - 03.2022

Security Officer

Seminole Hard Rock Hotel & Casino - Hollywood, FL
12.2019 - 12.2022

Footwear Sales Associate (Seasonal)

Dick's Sporting Goods, Inc
11.2019 - 01.2020

Associate of Arts - Fire Science Technology

Miami Dade College

High School Diploma -

Miramar High School

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Jude Vertus