JUDE WELLS
BROOKLYN
Summary
Highly motivated and results-oriented sales professional with years of experience consistently exceeding sales targets. Known for a strong ability to build relationships, collaborate within teams, and drive exceptional customer experiences. Passionate about continuous improvement and eager to enhance sales skills through new challenges and advanced strategies. Focused on contributing to team success while striving for personal growth and professional development in a dynamic sales environment.
Overview
8
8
years of professional experience
Work History
Retail Associate Manager
T- Mobile
07.2022 - Current
- Successfully achieved a 31% YoY overall conversion growth rate
- Won new outbound business accounts surpassing the average quarterly KPI at 105%
- Closed won an average of 163% of New Business accounts
- Handled an average total contract value of $10k - $20k per account
- Committed to 900 Monthly outbound calls to drive new business prospective leads
- Maintained extensive knowledge of competitive offers while providing critical market feedback to the team regarding competition
- Developed and implemented action plans and talk tracks to help experts meet prospective sales goals
- Completed observations of Mobile Experts' interactions with customers, including feedback, to be used in development, training & coaching conversations
- Spearheaded creation of new sales processes to maximize productivity and help retail consultants master sales pitches
Senior Mobile Expert (Keyholder)
T- Mobile
08.2019 - 07.2022
- Organized business and consumer accounts to reflect current promotional pricing along with accurate data integrity
- Performed all administrative aspects of sale and maintained post-sales customer retention
- Achieved and maintained a 95% customer satisfaction rating via customer survey-based criteria
- Generated total protection revenue surpassing average monthly capital generated by 126%
- Achieved Top Performer acknowledgements with an overall KPI average weighted at 140%
- Maintained extensive knowledge of competitive offers while providing critical market feedback to management team regarding competition
- Spearheaded operational and financial maintenance projects to ensure perfect audit scores
- Developed and implemented action plans to meet prospective sales goals
- Assisted in sales processes to maximize productivity and help retail consultants master sales pitches
Geek Squad/Customer Service Specialist
Best Buy
09.2018 - 08.2019
- Phone and in-person contact with clients to reveal diagnostic discoveries and make recommendations for protecting and defending client devices
- Perform a variety of fulfillment duties for clients in their homes including delivery, installation and networking with a primary focus on apple products
- Engage customers using soft skills while solving issues, providing end-to-end solutions with fast and accurate processing of transactions
- Responsible for friendly, fast and accurate processing of all returns, exchanges, financing, service requests and defective products
- Works to efficiently and accurately resolve customer service issues
- Flex as coverage between Checkout, Store Pickup and Customer Service as necessary Accountable for driving positive NPS results at Checkout, Store Pickup and Customer Service
Site Supervisor/Parent Liaison
Kings Bay YM-YWHA
09.2016 - 09.2018
- Company Overview: community center
- Responsible for the day-to-day organization and operation of the program
- Ensure the provision of a caring, stimulating and inclusive environment for the children
- Facilitate a variety of physical activities aimed at engaging students fun, recreational, and learning objectives
- Plan, coordinate, and provide a healthy snack to all children
- Supervise and support staff and volunteers
- Ensure adequate supervision at all times by maintaining appropriate staff/children ratios and effective deployment of staff
- Supervise children attending the program and promote safety and respect
- Respond to the individual needs of the children and establish stable and consistent relationships with each child and their parents/caregivers
- Develop and consistently maintain appropriate and professional communication with parents
- Ensure parental compliance with daily sign out sheets
- Communicate with school personnel to ensure a positive work environment
- Report all relevant all information to the Director
- Complete accident/injury reports when necessary
- Perform staff evaluations
- Payroll
- Community center
Education
Bachelor of in Arts - Education, History
Brooklyn College
Brooklyn, NY12.2019
Associates of Arts - Liberal Arts
Kingsborough Community College
Brooklyn, NY06.2017
Skills
- Sales
- Customer engagement
- Project management
- Strategic selling
- Marketing strategy
- Business development
- Process and procedure development
- Developing brand messaging
- Sales monitoring
- Sales target achievement
- Teamwork and collaboration
- Time management
- Excellent communication
- Effective communication
- Adaptability and flexibility
- Customer service management
- Analytical thinking
- Problem-solving abilities
- Active listening
Timeline
Retail Associate Manager
T- Mobile
07.2022 - Current
Senior Mobile Expert (Keyholder)
T- Mobile
08.2019 - 07.2022
Geek Squad/Customer Service Specialist
Best Buy
09.2018 - 08.2019
Site Supervisor/Parent Liaison
Kings Bay YM-YWHA
09.2016 - 09.2018
Bachelor of in Arts - Education, History
Brooklyn College
Associates of Arts - Liberal Arts
Kingsborough Community College
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