Judea Clarke
Fayetteville,NC
Summary
Communicative professional with several years of experience maintaining a high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Hampton Inn By Hilton
Spring Lake, Fayetteville
12.2024 - Current
- Provided excellent customer service while upholding company policies.
- Managed cash drawer responsibly throughout the shift.
- Maintained cleanliness of the lobby area at all times.
- Ensured that all safety regulations were followed according to company standards.
- Generated daily reports detailing occupancy levels, and revenue amounts.
- Drafted reports summarizing audit results while highlighting any irregularities or inconsistencies found during the process.
- Assisted in preparing audit plans based on established objectives and standards.
- Collaborated closely with other team members to develop effective audit plans.
- Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure the accuracy of information.
- Prepared detailed audit work papers for senior auditors to review.
- Performed nightly audits of rooms' charges, taxes, settlements, and credit card postings.
- Monitored security cameras throughout the night shift to ensure the safety of guests and staff members.
Front Desk Agent
Courtyard by Marriott
Spring Lake, NC
09.2024 - 12.2025
- Greeted, registered, and assigned rooms to hotel or motel guests.
- Verified customer credit to establish payment method for accommodations.
- Computed bills, collected payments, and made changes for guests.
- Kept records of room availability and guest accounts, manually or using computers.
- Advised housekeeping staff that rooms were vacated and ready for cleaning.
- Posted incidental charges to ledgers manually or using computers.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Transmitted and received messages using telephones or telephone switchboards.
- Input and confirm reservations for guests.
- Contacted housekeeping or maintenance staff to report room or building issues.
Front Desk Agent
Hampton Inn By Hilton
Fayetteville, NC
01.2024 - 09.2025
- Processed payments accurately and efficiently.
- Assisted with check-in and check-out procedures for guests.
- Addressed customer needs promptly.
- Generated daily reports detailing occupancy levels and revenue amounts.
- Answered phones, responded to inquiries, and took messages.
- Stayed current on the hotel's promotions, discounts, packages, and offers.
- Provided information about hotel amenities, services, and local attractions.
- Verified the accuracy of room rates and other charges during the check-in process.
Education
Bachelor of Science - Business Adminstration
Fayetteville State University
Fayetteville, NC05-2025
Skills
- Room assignments
- Safety and security procedures
- Guest amenities
- Lobby oversight
- Transportation information
- Registration processing
- Credit and cash payments
- Front office support
- Administrative skills
- Sales expertise
- Hospitality services
- Guest Services
- Customer service
- Administrative support
- Problem-solving skills
- Front desk management
- Cash handling
- Word processing
- Property management systems
- Training and mentoring
- File management
- Skilled in PEP and FUSSE
- Sensitive information handling
Certification
- QPR Certification
- Penn Resilience Certication
Timeline
Front Desk Agent
Hampton Inn By Hilton
12.2024 - Current
Front Desk Agent
Courtyard by Marriott
09.2024 - 12.2025
Front Desk Agent
Hampton Inn By Hilton
01.2024 - 09.2025
Bachelor of Science - Business Adminstration
Fayetteville State University
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