JUDE JEROME MENSA-BONSU

• Performed regular system scans to detect potential cyber-attacks and intrusions.
• Monitored network traffic for malicious or unauthorized activity.
• Assisted in the development of incident response plans, procedures, and policies.
• Researched emerging trends in cybersecurity threats, risks, and countermeasures.

• Developed strong customer relationships by understanding individual preferences and needs, resulting in a 90% customer retention rate.
• Collaborated with product teams to escalate complex technical issues and ensure timely resolutions.
• Communicated effectively with customers to troubleshoot issues and provide solutions via phone, chat, and email.
• Collaborated with a team to achieve monthly sales goals, consistently surpassing individual and team targets.
• Provided expert guidance on electric and hybrid vehicle options, increasing sales by 20% within six months.

• Monitored patient care quality and safety standards in accordance with Joint Commission guidelines.
• Managed daily operations of the hospital, including staffing, scheduling, and resource allocation.
• Directed and coordinated activities of departments such as medical records, business office, and admissions.
• Coordinated communication between physicians, staff members, patients, families, government agencies and insurance companies.
• Facilitated meetings between senior leadership team members to discuss issues related to hospital operations.
• Ensured that information technology systems are up-to-date with current security protocols.

• Developed and implemented strategies to increase customer satisfaction ratings.
• Provided guidance and advice to clients on their financial needs and objectives.
• Analyzed financial data and identified trends or discrepancies in account activity.
• Assisted in preparing loan documents for prospective borrowers.
• Participated in community outreach initiatives related to financial literacy programs.

• Received incoming shipments and verified contents against packing slips.
• Received incoming shipments, verifying quantity and quality of items against purchase orders.
• Processed outbound shipments, including packing and labeling products for delivery.
• Managed hazardous material documentation requirements when preparing orders for shipment.
• Utilized RF scanners to track movements of inventory within the warehouse environment.
• Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.

• Organized and scheduled meetings and conferences, including preparing agendas and coordinating logistics.

• Managed correspondence by answering inquiries via phone and email professionally and promptly.

• Created monthly departmental activity reports using Microsoft Excel.

• Maintained document management systems for improved efficiency and organization.