Judene Miller
Miami Gardens,FL
Summary
Experienced Collections Data Entry Analyst with a strong background in data analysis and customer service. Skilled in medical scheduling, data entry, and quality assurance. Proven ability to provide excellent customer service and maintain high levels of productivity. Adept at working in fast-paced environments and managing multiple tasks simultaneously. Patient-oriented dental assistant bringing experience in fast-paced dental practices. Highly skilled in preparing patients for examinations, assisting with chairside procedures and educating patients on oral hygiene and care. Focused on providing top quality customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dental Assistant
Flamingo Pediatric Dentistry
Pembroke Pines, FL
01.2022 - Current
- Provide chairside assistance to the dentist during dental procedures
- Prepare treatment rooms and sterilize dental instruments
- Take patient X-rays and maintain accurate patient records
- Educate patients on proper oral hygiene and post-treatment care
- Utilize strong communication and interpersonal skills to ensure patient comfort and satisfaction
- Collaborate with the dental team to provide high-quality dental care.
Collections Data Entry Analyst
PPRS
Sunrise, FL
01.2021 - 12.2021
- Responsible for accurately entering and managing collections data
- Utilized strong attention to detail and data analysis skills to ensure accuracy and quality of data
- Collaborated with team members to meet deadlines and achieve department goals
- Demonstrated strong organizational skills and the ability to manage multiple tasks simultaneously
- Utilized Microsoft Office Suite to create and manage spreadsheets and documents
- Played a key role in maintaining data integrity and supporting the collections process.
Customer Service Representative
CDR Maguire
Sunrise, FL
01.2020 - 12.2021
- Provided excellent customer service and support
- Addressed customer inquiries, resolved issues, and ensured customer satisfaction
- Utilized strong communication and problem-solving skills to effectively assist customers
- Demonstrated the ability to multitask and manage multiple customer requests simultaneously.
Education
Diploma in Dental Assisting -
Concorde Career Institute-Miramar
Miramar, FL12.2022
Diploma -
Tarrant High School
Kingston06.2015
Skills
- Microsoft Office
- Fast learner
- Medical scheduling
- Quality assurance
- Solid written & verbal communicator
- Data Entry
- Staff training & coaching
- Customer Service
- Office Management
- Medical Office Experience
- Typing
- Outbound Calling
- Customer research
- Payment posting
- Call center background
- Collections
- Conflict resolution techniques
Certification
- CPR Certification
- Registered Dental Assistant
Zip
33056
State
FL
City
Miami Gardens
Timeline
Dental Assistant
Flamingo Pediatric Dentistry
01.2022 - Current
Collections Data Entry Analyst
PPRS
01.2021 - 12.2021
Customer Service Representative
CDR Maguire
01.2020 - 12.2021
Diploma in Dental Assisting -
Concorde Career Institute-Miramar
Diploma -
Tarrant High School