Judene Miller
Miami Gardens,FL
Summary
Versatile Supervisor with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dental/ Orthadontist Assistant
Flamingo Pediatric Dentistry
Pembroke Pines, FL
01.2022 - Current
- Provide chairside assistance to the dentist during dental procedures
- Stocked inventory and ordered office and kitchen supplies.
- Offered reception coverage to relieve staff during absences or breaks.
- Developed positive relationships with internal customers through effective communication techniques.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Assisted in the preparation of reports, presentations and correspondence.
- Organized and maintained filing systems for documents and records.
Assistant Collections Manager
Professional Revenue Recovery Solutions
01.2020 - 01.2023
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Analyzed competitors and market trends to facilitate business growth.
- Conducted regular meetings with staff members to discuss issues, progress, and objectives.
- Maintained detailed records of all collection activities, including payments received and repayment plans established.
- Responded promptly and professionally to customer inquiries via phone, email, or mail.
- Conducted reviews and evaluations for cost-reduction opportunities.
Customer Service Assistant Supervisor
CDR Maguire
01.2020 - 12.2020
- Provided support during peak periods of activity, helping staff complete tasks more quickly and efficiently.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
- Worked with customer service supervisors to resolve customer concerns on daily basis.
- Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
- Tracked performance metrics such as call wait times or average length of calls in order to optimize efficiency levels within the department.
Assistant Manager
Cafe Blue
, Jamaica
02.2017 - 03.2019
- Managed customer service inquiries and complaints in a timely manner.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Education
Diploma - Dental Assisting
Concorde Career Institute-Miramar
Miramar, FL01.2022
Diploma -
Tarrant High School
Kingston01.2015
Skills
- Team collaboration
- Basic mathematics
- Collection Specialist
- Excellent Customer Service
- Data Analysis
- Outlook
- Appeal specialist
- Time management
- Excel
- Microsoft teams
- Operations management
Certification
- CPR Certification
- Registered Dental Assistant
References
References available upon request.
Timeline
Dental/ Orthadontist Assistant
Flamingo Pediatric Dentistry
01.2022 - Current
Assistant Collections Manager
Professional Revenue Recovery Solutions
01.2020 - 01.2023
Customer Service Assistant Supervisor
CDR Maguire
01.2020 - 12.2020
Assistant Manager
Cafe Blue
02.2017 - 03.2019
Diploma - Dental Assisting
Concorde Career Institute-Miramar
Diploma -
Tarrant High School