Flight Attendant
Horizon Air
03.2024 - Current
Judeon Thomas
FLIGHT ATTENDANT
Portland,OR
Timeline
Manager of Operations
The Skin Bar LLC
10.2020 - 03.2024
Associate Degree - Tourism And Hospitality
Excelsior Community College
09.2019 - 09.2021
Customer Service Representative
Southerland Global
01.2019 - 07.2021
Work History
Flight Attendant
Horizon Air
03.2024 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Manager of Operations
The Skin Bar LLC
10.2020 - 03.2024
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Utilized skin hydrometer to help determine customers' skin conditions.
- Examined merchandise and took inventory to identify items to be reordered and replenished.
- Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
Customer Service Representative
Southerland Global
01.2019 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Education
Associate Degree - Tourism And Hospitality
Excelsior Community College
Kingston Jamaica 09.2019 - 09.2021
Skills
Flight Safety
Customer service
Strong work ethic
Attention to detail
Team collaboration
Reliability and punctuality
Hospitality service expertise
Food and beverage service
Time management
Professional appearance
Verbal and written communication
Emergency procedures
Cultural awareness
Leadership qualities
Passenger safety management
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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