Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Judeson Cine

Orlando

Summary

Dedicated and professional Customer Service Representative with excellent communication, active listening, and problem-solving skills. Experienced in handling inbound and outbound calls, verifying customer information, and providing accurate assistance with inquiries. Skilled in working with diverse clients, ensuring a positive customer experience, and maintaining a high level of professionalism. Strong interpersonal abilities and a commitment to delivering outstanding support while resolving customer concerns efficiently.

Overview

6
6
years of professional experience

Work History

Costomer Service

GigCx
Georgia
10.2023 - 03.2025
  • Assist Customers: Provide support for products or services, addressing inquiries related to usage, troubleshooting, and general assistance. For example, assisting users with software navigation, document importing, and basic technical issues.
  • Communication Channels: Engage with customers through various channels, including email and phone, ensuring clear and effective communication.
  • Documentation: Accurately record customer interactions and transactions, documenting details of inquiries, complaints, and actions taken.

Costomer Service

BroadPath Healthcare
Miami
06.2021 - 08.2023
  • Handle Inbound and Outbound Calls: Assist members with inquiries related to their healthcare plans, benefits, and services.
  • Provide Accurate Information: Ensure that all information relayed to members is precise and complies with company guidelines.
  • Document Interactions: Maintain detailed records of all member interactions in the company's database.
  • Meet Performance Metrics: Achieve targets related to call handling time, customer satisfaction, and quality assurance.

Costomer Service

Maximus Healthcare
Miami
04.2020 - 06.2021
  • Answer Inquiries: Handle incoming calls from individuals seeking information about healthcare programs, assisting with applications, and addressing questions regarding eligibility and enrollment.
  • Facilitate Communication: Provide translation services for non-English speaking callers, ensuring clear and accurate information exchange.
  • Maintain Records: Document all interactions accurately in the system, ensuring compliance with company policies and procedures.
  • Stay Informed: Attend training sessions to remain updated on program changes and company protocols.

Medical Interpreter

CyraCom Language Solutions
Miami
01.2019 - 04.2020
  • Interpret conversations between patients and medical professionals (doctors, nurses, therapists, etc.).
  • Translate medical documents, forms, and prescriptions when needed.
  • Ensure accuracy and neutrality in communication, avoiding personal opinions.
  • Understand medical terminology to provide precise interpretations.
  • Maintain patient confidentiality (following HIPAA or other local regulations).
  • Assist with patient registration, follow-up appointments, and discharge instructions.

Education

High School Diploma -

Saint Louis De Gonzague
Port Au Prince , Haiti
08-2010

Skills

● Excellent communication skills, Oral and written,
● Excellent client service skills,
● Strong working knowledge of Windows and Microsoft Office,
● Strong reasoning/challenge-solving ability,
● Manage and resolve customer complaints,
● Follow up on customer calls where necessary,
● Answer calls and respond to emails,
● Computer skills: Strong computer skills,Typing (35 wpm)
● Strong organizational skills and the ability to prioritize

Languages

English
Full Professional
French
Native/ Bilingual
Spanish
Full Professional
Haitian Creole
Native/ Bilingual

Timeline

Costomer Service

GigCx
10.2023 - 03.2025

Costomer Service

BroadPath Healthcare
06.2021 - 08.2023

Costomer Service

Maximus Healthcare
04.2020 - 06.2021

Medical Interpreter

CyraCom Language Solutions
01.2019 - 04.2020

High School Diploma -

Saint Louis De Gonzague

Similar Profiles

CREATE PROFILE