Jude Tonny Egbe Eyong

Indianapolis,IN

Summary

Detail-oriented and customer-focused IT Support Specialist with 5 years of experience troubleshooting hardware, software, and network issues. Adept at providing technical assistance, maintaining IT systems, and ensuring seamless operations for end users. Strong problem-solving skills, excellent communication, and a passion for technology.

Work History

IT Support Specialist

Vmedia

Ontario, Oregon

12.2022 - 06.2023

Responded to help desk requests via phone, email, and ticketing system, achieving 85% first-call resolution rate.
Installed, configured, and maintained desktop computers, printers, and mobile devices.
Conducted software installations and updates, ensuring compliance with company policies.
Trained employees on IT best practices and security protocols.

Education

Associate of Science - Computer And Information Systems

Ivy Tech Community College of Indiana

Indianapolis, IN

08-2023

Skills

Hardware & Software: Windows, macOS, Linux, Microsoft Office Suite, Active Directory
Networking: TCP/IP, DNS, DHCP, VPN, Firewall Configuration
Troubleshooting: Desktop Support, Remote Assistance, System Diagnostics

Security: Endpoint Protection, Data Backup, User Access Management
Ticketing Systems: ServiceNow, Jira, Zendesk
Cloud & Virtualization: AWS, Azure, VMware, Hyper-V

Timeline

IT Support Specialist

Vmedia

12.2022 - 06.2023

Associate of Science - Computer And Information Systems

Ivy Tech Community College of Indiana