Judette Lucien
Roslindale,MA
Summary
I would like to work for a company that will enhance the skills I already have as well as provide the opportunity for personal and professional growth and advancement opportunities .
Overview
13
13
years of professional experience
Work History
Operational Specialist (Immigrant Shelter)
Clearwaysolutions
07.2023 - 03.2024
- Perform intake screening and orientation for new clients entering shelter
- Perform routine hourly health and safety checks on all shelter clients
- Developed strong relationships with cross-functional teams to ensure seamless coordination of projects and tasks..
- Coordinated logistics operations including scheduling shipments, managing inventory levels, tracking deliveries closely.
- Maintain strong communication with team members and leadership though oral, written, and email communication
Recovery Specialist
Hope House, INC
11.2020 - Current
- Assess clients' needs, develop treatment plans, provide counseling and coordinate with other healthcare professionals.
- Supported clients in achieving personal goals by providing resources, guidance, and encouragement throughout their recovery journey.
- Assisted clients in developing coping strategies for managing stressors related to substance use or mental health challenges.
- Developed therapeutic rapport with clients through empathetic listening and genuine interest in their experiences and perspectives.
Behavior Technician (BT)
EAS Early Autism Services
07.2020 - 12.2022
- Provide direct care in a one-on-one therapy setting
- Collect and record data on patient behavior
- Collaborate, communicate and assist with the train of clients, parents and staff
- Improved client communication skills through the use of evidence-based practices and techniques.
- Assisted in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
Residential counselor
The Bridge of Central Mass
01.2017 - 01.2020
- Supportive services for individual with intellectual disabilities and significant medical challenges
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Implemented behavior modification techniques designed to promote positive change in residents'' lives.
- MAP Certification, Solve trained certification, CPR and First Aid certification.
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
Sales associate/key holder
Polkadog Bakery
01.2015 - 06.2017
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
After School Program Coordinator
Camp Ponkiwanee
09.2014 - 06.2015
- Prepared creative, hands-on, interactive lesson plans with short and long-range curriculum goals and objectives
- Uses a variety of instructional materials, resources, and experiences to enrich student learning
- Use effective positive interpersonal communication skills
- Created a fun and safe learning environment.
Summer Camp Counselor
Camp Ponkiwanee
07.2014 - 08.2014
- Served as a positive role model for youth
- Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
- Served as a role model for younger staff members by consistently demonstrating professionalism in all aspects of camp operations.
- Implemented safety protocols during recreational activities, reducing the risk of injuries among campers.
Sales Associate/Cashier
Old Navy
01.2013 - 01.2014
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Dietary Aide
Sherrill House
01.2011 - 01.2013
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
Education
Psychology/Biology -current -
Umass Boston University
Dorchester, MALiberal Arts and Sciences/Liberal Studies -
MassBay Community College
Wellesley Hills, MA05.2017
Skills
- Leadership
- Bilingual(Haitian Creole)
- Client Relationship Building
- Payment Processing
- Management skills
- Analytical/Problem Solving/Research and planning
- Multitasking
- CPR/AED
- Client Counseling
- Interpersonal Skills
- Heartsaver CPR AED (CPR AED)
Volunteer Experience(Cort House)
- Debate Team, Coordinated & contributed ideas to the Massbay Community College debate team during weekly meetings, supported the debaters during tournaments and researched debate topics for individuals.
- Office Assistant, Organizing the office and assisting associates to optimize processes, sorting and distributing communications in a timely manner, monitor level of supplies and handle shortages
- Dorchester Court house, Supported the Clerk and judge with organizing administration; took notes and analyzed multiple cases.
- Youth Police & Partnership (Youth Peer Leader), Promoted peace in numerous areas of Boston, Supervised peace games and events for children and young adults, Visited Boston Police academy twice a week with the youth and visited Boston Police headquarters once a month and spoke to the chief of Boston Police.
Languages
Haitian Creole
Full Professional
Timeline
Operational Specialist (Immigrant Shelter)
Clearwaysolutions
07.2023 - 03.2024
Recovery Specialist
Hope House, INC
11.2020 - Current
Behavior Technician (BT)
EAS Early Autism Services
07.2020 - 12.2022
Residential counselor
The Bridge of Central Mass
01.2017 - 01.2020
Sales associate/key holder
Polkadog Bakery
01.2015 - 06.2017
After School Program Coordinator
Camp Ponkiwanee
09.2014 - 06.2015
Summer Camp Counselor
Camp Ponkiwanee
07.2014 - 08.2014
Sales Associate/Cashier
Old Navy
01.2013 - 01.2014
Dietary Aide
Sherrill House
01.2011 - 01.2013
Psychology/Biology -current -
Umass Boston University
Liberal Arts and Sciences/Liberal Studies -
MassBay Community College