JUDEY TROY

Accomplished Director of Operations | Regional Director | HR Manager with 20+ years of progressive, result-oriented experience in retail industries. Proven track record in leading cross-functional teams and implementing strategic initiatives that align with organizational goals. Known for my collaborative approach and commitment to excellence while adapting to changing business needs, emphasizing strategic planning and resource allocation. Particularly skilled in building relationships to drive substantial improvements in people development, sales, KPI's, labor productivity, and profitability. Demonstrates success in maintaining and growing customer and associate-centric environments while fostering a positive, enjoyable and fun work atmosphere.

• SHRM Certified Professional (SHRM-CP) - Society for Human Resource Management.

· Organized and led cross-functional director meetings across 10 departments increasing productivity by 12%

· Member of the Corporate Business Resource Group team that created the corporate mentorship program

· Developed long and short-term strategies to achieve sales and profitability targets for the organization

· Created staffing models to support sales plans, operational objectives and new store growth

· Hired, developed and promoted leaders in a 13-store market while reducing turnover by 15% driven by L&D initiatives and training

· Developed and implemented updates to the onboarding program and training platform which included course outlines, content, assessment and feedback

· Successfully led the Field Advisory Council to gain insight into business needs and facilitate communication to appropriate business partners

· Managed performance appraisal and compensation process

· Documented and resolved performance issues timely