A competent Finance and Insurance Manager has a strong understanding of the financing process and additional programs available. Their main responsibility is ensuring customers get what they need to afford a vehicle and that it’s properly protected. Some specific duties include:
Working directly with customers to explain and recommend financing options, extended warranties, aftermarket products and other options
Finding competitive rates to encourage customers to purchase vehicles
Processing applications for vehicle financing and helping customers get approved
Verifying that all paperwork is completed correctly and filed properly
Maintaining strong relationships with lending institutions to have lots of program options and competitive rates
Seeking out new programs that benefit customers and encourage them to buy
Ensuring compliance by following all local, state and federal regulations
Training the sales team on available financing and programs to ensure they promote them to customers
Overview
15
15
years of professional experience
Work History
FINANCE MANAGER
Sunny King Ford
09.2017 - Current
Serve as an intermediary between various lending institutions and dealerships during and after the car sales process
Responsible for a vast variety of things including but not limited to: Knowing and implementing dealership policies and procedures
Address missing stipulations communicated from the lender immediately
Adhere to the standard of professional ethics and be respectful to customers
Be knowledgeable of state regulations regarding finance and the Fair Credit Reporting Act
Train and supervise sales staff
Structure deals following lender and dealership guidelines
Verify the accuracy of all material information on the credit application and submit it to the lender
Maintain confidentiality of customer information
Maintain good lender relations
Maintain a lender guide of programs and obtain a working knowledge of them
Evaluate new lender programs
Rehash deals with lenders
Work all deals diligently
Maintain current inventory log and make recommendations to management
Help move old inventory
Design and place advertising for special finance
Properly cost special finance deals (prepare profit sheets)
Maintain 'dead file' for inactive deals
Prepare weekly and monthly reports as requested by management
Collecting, interpreting, and reviewing financial information while predicting future financial trends
Reporting to management and stakeholders, and providing advice on how the company and future business decisions might be impacted
Producing financial reports related to budgets, account payables, account receivables, expenses, forecasts, etc
And developing long-term business plans based on these reports
Reviewing, monitoring, and managing budgets
Developing strategies that work to minimize financial risk
Analyzing market trends and competitors.
SALES/FINANCE ASSOCIATE
University Chrysler Dodge Jeep Ram
08.2015 - 09.2017
Served in many roles at this location but was mainly responsible for helping promote and encourage the sales team
Duties included: Greet customers arriving at the dealership
Showcase the dealership’s vehicles and explain their features and warranties to customers
Answer customer questions about cars, financing, and the purchase process
Accompany customers on test drives
Negotiate car prices and trade-in values for customers’ vehicles
Coordinate with the finance department to determine each customer’s financing and ownership options
Contact past customers to ensure satisfaction with their vehicles
Maintain good customer relationships
Planning and developing short and long-term goals and objectives annually, and submitting time projections to corporate management for approval
Effectively communicating with the comptroller/office manager every week to review departmental forecasts and ensure consistency with annual projections
Paying close attention to daily operations, recommending and creating improved courses of action where necessary
Providing dealership management with weekly reports on the financial condition of the dealership
Focusing on any customer complaints that department managers are unable to rectify and taking the necessary steps to resolve these complaints.
DISTRIBUTION SUPERVISOR
MS Companies
01.2010 - 07.2010
Served as liaison between Honda Manufacturing Company and MS Companies, and was responsible for Developing work instructions
Provide quality manufacturing support by compiling, initiating, sorting, and analyzing production records and suggesting cost reductions
Maintain quality by monitoring processes, control points, equipment, and personnel
Communicate expectations to employees, monitor and appraise job results, enforce systems, policies, and procedures
Maintain collaborative relationships with customers
Coaching, counseling, and disciplining employees as required
Complete production plan by scheduling and assigning personnel as necessary
Maintain quality staff and service by training employees
Enter the time, data, and other business inputs into spreadsheets in an accurate and timely fashion to maintain customer satisfaction and employee morale
Resolve personnel problems and employee complaints and collaborate with HR
Maintaining an enthusiastic attitude to build positive employee attitudes and morale
Overseeing and maintaining compensation plans for all employees.
Education
Bachelor of Science - Marketing
Jacksonville State University
Jacksonville, AL
05.1993
Skills
Negotiation skills and ability to develop strong working relationships
Strong communication skills – both written and verbal