Judi Armstrong
Columbus,OH
Summary
Diligent organized in handling materials, phone calls, and patients . Flexes smoothly between different back-end and customer-facing requirements. Learns quickly, manages time well and stays calm under pressure.And Cleans with perfection. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Performance-oriented Independent Contractor with proven attention to detail and [Industry] experience. Drives project success and customer satisfaction with high-quality work. Expert in [Area of expertise] and always willing to go extra mile to meet budget and schedule targets.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Independent Contracter
Liveops
Columbus, OH
02.2020 - Current
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Retail Merchandising Associate
PL Marketing
Columbus, OH
02.2014 - 12.2015
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Monitored inventory changes and ordered replenishments for stock to support customer demand.
- Worked closely with managers, suppliers, and buyers to stock retail locations.
- Trained and managed merchandising associates to uphold company standards in customer service and product information.
- Monitored slow-selling merchandise and placed top sellers on display in prominent areas.
- Greeted customers, helped locate merchandise and suggested suitable options.
Home Health Aide
Self Employed Services
Columbus Ohio
11.2006 - 05.2015
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Assisted disabled clients to support independence and well-being.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided transportation and appointments management.
- Followed nutritional plans to prepare optimal meals.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Developed rapport to create safe and trusting environment for care.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Supervised daily activities and provided assistance to staff.
- Administered prescribed medications under direction of physician.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Completed medical and program reports and maintained records following clinic standard operating procedures.
- Increased medication and medical terminology knowledge through research and continuing education.
- Transported clients for medical and personal outings.
- Provided direct personal care and administrative services to clients.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Documented vital statistics and coordinated with health care providers.
- Supported families through difficult times by offering emotional support and education on important care tasks.
Transportation
Road Runner Transportation
Columbus, OH
08.2013 - 10.2014
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols and guidelines.
- Determined most effective mode and routing of materials to customer locations and company facilities.
- Resolved maintenance and repair issues for vehicles and equipment.
Housekeeping Attendant
Scioto
Columbus Ohio
06.2012 - 10.2013
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Kept building entryway glass clean and polished for professional presentation.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
Telemarketing Operator
Veterans Affairs
Pomeroy, OH
06.2000 - 04.2003
- Overcame objections using friendly, persuasive strategies.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Set up appointments with interested customers according to schedule availability.
- Provided information about available products and services, membership details, and purchase advantages.
- Made the average outbound and inbound calls per day.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
Meigs High School
Pomeroy, OHSkills
- Planogram Execution
- Product Signage and Labeling
- Event Promotion
- Stockroom Maintenance
- Department Resets
- In-Store Support
- Stocking and Replenishing
- Reading Comprehension
- Planogram Creation
- Stockroom Rotation
- P>Complaint resolution
- P>Warehousing functions
- P>Creative problem solving
- Project Planning
- Improvement Plan Knowledge
- Idea Development and Brainstorming
Affiliations
NA
Accomplishments
- Resolved product issue through consumer testing.
- Achieved goals by completing tasks with accuracy and efficiency.
Certification
- Certified [Job Title], [Company Name] - [Year]
Timeline
Independent Contracter
Liveops
02.2020 - Current
Retail Merchandising Associate
PL Marketing
02.2014 - 12.2015
Transportation
Road Runner Transportation
08.2013 - 10.2014
Housekeeping Attendant
Scioto
06.2012 - 10.2013
Home Health Aide
Self Employed Services
11.2006 - 05.2015
Telemarketing Operator
Veterans Affairs
06.2000 - 04.2003
High School Diploma -
Meigs High School