Judi DeQuaker
Summary
Dynamic Client Relationship Manager with 22+ years' experience in sales and service roles for Construction and Wearables organizations. Driving top-quality customer experience and satisfaction through deploying voice of the client (VOC) expertise. Building and retaining long-term relationships by establishing positive, productive, and routine communications.
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
14
14
years of professional experience
Work History
Client Relations
Ingenio
08.2010 - Current
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Streamlined processes for managing client interactions, leading to improved response times and higher levels of satisfaction.
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Implemented strategies for client retention, resulting in increased repeat business and referrals.
- Managed department call volume of 40-60 calls per day and coordinated department schedules to maximize coverage during peak hours.
Marketing Director
Bear Construction Company
- Oversaw creation of compelling marketing materials, including brochures, presentations, and social media content.
- Directed trade show participation, maximizing exposure for company products and services.
- Created content and promotional materials to drive engagement and brand name Bear Construction.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
- Optimized digital marketing efforts for increased online presence and customer engagement.
- Developed and presented marketing plans and reports to CEO and shareholders.
- Cultivated strong media presence, securing favorable coverage in top-tier publications through effective public relations strategies.
- Elevated brand loyalty and customer retention by launching personalized communication and rewards program and product give-aways.
- Co-led development of online catalog, ran Corporate and Trade show events, developed Corporate Brochure, photographed jobs in progress & complete, design and implement sales materials
- Created system to organize history of projects, analyzed and communicated business results and trends, suggest new services or products and innovative sales techniques to increase customer satisfaction.
- Schedule, organize, and execute service work through sub-contractors. Assist PM's in service requests.
- Establish and maintain positive customer relationships. Organize P.O.'s and Service Requests in Excel.
Territory Manager
Rivers End and S&S Activewear
- Developed comprehensive sales plans for business growth, resulting in significant market share expansion.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Manage multi-state territories, created ideas for building business with multi-project creations, strategic planning capabilities
- Expanded customer base 53%, project management.
- Product presentations, telephone sales, excellent ratings from customers, executives, support staff and other decision makers, merchandising, sales solutions.
- Trade shows, event planning.
- Overcoming objections / conflict resolution, analyze problems and formulate logical rationale for decision, create client specific program designs with product suggestions.
- Develop company compliance and regulation policies, analyze regional market trends and discover new opportunities for growth.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
- Attended trade shows and industry events to promote company products and services.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Researched competitor activity and used findings to develop sales growth strategies.
- Implemented successful sales strategies to drive revenue growth and exceed quarterly quotas consistently.
- Negotiated contracts skillfully, securing long-term agreements with clients that contributed significantly to revenue growth.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Provided insightful feedback on market trends and competitor activities that informed strategic planning decisions at organizational level.
- Managed diverse portfolio of accounts within the territory, adeptly balancing resource allocation and prioritization to maximize overall business success.
- Optimized sales pipeline management through diligent follow-ups on leads, resulting in higher conversion rates across 5 state territory.
- Led team to exceed sales targets, fostering competitive yet collaborative team environment that encouraged innovation and persistence.
- Increased sales volume with implementation of targeted marketing strategies, tailoring product pitches to meet unique needs of diverse customer segments.
- Strengthened client loyalty and retention by providing exceptional after-sales support and regular follow-ups to gather feedback and address concerns promptly.
- Addressed and resolved client issues swiftly, maintaining high levels of client satisfaction.
- Enhanced brand visibility in territory through organization of promotional events and participation in industry trade shows, attracting new business leads.
- Expanded territory reach by identifying and securing new clients through strategic networking and relationship building.
- Improved product knowledge across team through organization of regular training sessions, resulting in more confident and effective sales presentations.
- Achieved significant sales growth, utilizing detailed customer data analysis to refine sales tactics and better target potential clients.
- Built relationships with customers and community to establish long-term business growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Communicated product quality and market comparisons by creating sales presentations.
Director of Sales & Marketing
Grand Illusion Apparel
- Spearheaded trade show participation to showcase products and services, generating valuable leads and networking opportunities.
- Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships with clients.
- Secured major client contracts by delivering persuasive presentations that highlighted value of our products and services.
- Analyzed industry trends and competitor activities to inform strategic decision-making and maintain competitive edge.
- Facilitated regular communication between Sales and Marketing teams to ensure seamless collaboration on campaigns and client outreach efforts.
- Managed high-performing sales team, providing regular coaching and training to enhance their skills and performance.
- Cultivated long-term partnerships large volume companies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Championed adoption of new technologies within Sales and Marketing department.
- Offering acceptable options for items for faster turn-around times, in an ever-evolving business landscape.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability. through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with the community to increase sales volume.
- Held one-on-one meetings with owners to identify selling hurdles and offered insight into best remedies.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Prepared sales presentations for clients showing success and credibility of products.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Drove sales by developing multi-million-dollar contract sales.
- Increased sales volume and expanded product line to new retailers, corporations and restaurant chains.
- Responsible for promoting sales of apparel and advertising specialty items, managed five-person sales team.
- Developing sales and marketing programs along with catalogs, flyers, brochures, websites and displays.
- Determining costs analysis and price structures, sourcing client specific products, researching product for 'best price' and/or alternative items.
- Increased sales $300,000 to $1,900,000, increased customer base by 40%.
- Increased in-office efficiency, increased profit margins with cost reductions, presentations and lectures, aided in development of Company Compliance Policy and Regulations programs, designed 'Customer Satisfaction Survey' and 'How to Maintain Relationships' procedures.
- ADP Payroll.
Education
Bachelor of Arts - Sociology
Liberty College
London, EnglandAssociate of Arts - Psychology, Sociology
Harper College
Palatine, IL Skills
- Sales & Prospecting
- Customer Service Client Relations and Customer Complaint Resolution
- Superior interpersonal communication skills
- Active listening & questioning skill set
- Cross-functional team development and leadership
- Display genuine empathy for clients
- Project management
- "Top Sales” producer for area with excellent client satisfaction
- Proficient in Microsoft Office
- Customer Engagement and Client satisfaction-driven skills
- Interpersonal and client communications
- Effective negotiation and Order Management
- Relationship cultivation and retention
- Problem-solving aptitude
- Proficient in Microsoft
- Project Management
- Brand building strategies
- Sales Presentations and Trade Shows
- Strong work ethic and collaborative management style with extensive relationship building and knowledge in sales and account management
- Excellence Strong desire to help and take ownership and seeing things through
- Curious, with desire to always learn
- Ability to multi-task and adapt to changes
- Listen attentively to customer needs and concerns
Timeline
Client Relations
Ingenio
08.2010 - Current
Marketing Director
Bear Construction Company
Territory Manager
Rivers End and S&S Activewear
Director of Sales & Marketing
Grand Illusion Apparel
Bachelor of Arts - Sociology
Liberty College
Associate of Arts - Psychology, Sociology
Harper College