Judi Gill
Customer Service
Patterson
Summary
Dedicated and customer-oriented Licensed Optician and Business Owner with 38 years of experience delivering exceptional client care, managing customer relationships, and resolving issues efficiently. Proven ability to provide professional and empathetic service through phone, email, and online platforms. Skilled at multitasking, managing operations remotely, and using technology to ensure smooth customer experiences. Strong communication, organization, and leadership abilities developed through decades of sales and supervisory success.
Overview
35
35
years of professional experience
Work History
Owner/Supervisor
En-Vision Optometric & Optical Boutique
05.2008 - Current
- Manage all aspects of business operations including online customer communication, orders, and client relations.
- Provide remote support via phone and email to help clients select eyewear, schedule appointments, and resolve service issues.
- Use digital tools to process transactions, track orders, and maintain accurate records.
- Train staff in customer service best practices, remote communication, and time management.
- Maintain a reputation for exceptional customer care and professionalism that results in strong repeat and referral business.
- Managed daily operations of optometric and optical services, ensuring exceptional customer experiences.
- Developed and implemented strategic marketing initiatives to enhance brand visibility and attract clientele.
- Oversaw inventory management, optimizing stock levels to reduce costs and meet customer demand.
- Trained and mentored staff on customer service best practices and product knowledge.
- Cultivated relationships with suppliers, negotiating favorable terms for high-quality optical products.
- Analyzed market trends to identify growth opportunities and adapt business strategies accordingly.
- Streamlined appointment scheduling processes, improving efficiency and customer satisfaction.
- Ensured compliance with health regulations and industry standards to maintain quality service delivery.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Generated revenues yearly and effectively capitalized on industry growth.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
Outside Sales Representative / West Coast Trainer
Logo of the Americas
05.1991 - 05.2004
- Provided customer support and relationship management to accounts across multiple regions.
- Achieved President's Club recognition for 10 consecutive years for outstanding sales and customer satisfaction results.
- Promoted to West Coast Trainer to coach underperforming representatives, improving team results through hands-on and remote mentoring.
- Developed and delivered training on customer service, communication, and product knowledge.
- Cultivated relationships with key clients to drive sales growth and customer retention.
- Developed and executed strategic sales plans to penetrate new markets and increase revenue.
- Conducted in-depth market analysis to identify trends and adjust sales strategies accordingly.
- Collaborated with cross-functional teams to enhance product offerings and improve customer satisfaction.
- Exceeded monthly sales targets and quotas consistently.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Collaborated with internal teams to fulfill orders and meet customer needs
- Attended industry conferences and networking events regularly to stay updated on latest trends and establish valuable connections within the field.
- Built strong client rapport to establish diversified network of connections.
- Mentored junior sales representatives, sharing expertise on effective communication techniques and relationship-building strategies.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Attended trade shows and conferences regularly to increase brand visibility.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
- Developed and implemented sales strategies to increase revenue.
- Established new accounts through cold calling and personal visits to potential customers.
Education
Some College Coursework - General Studies
University of New Hampshire
Skills
Customer service and support
Remote Work Skills
- Comfortable with remote communication tools including Zoom, Microsoft Teams, and Google Meet
- Experienced managing customers via email, chat, and phone
- Skilled at using CRM, POS, and scheduling systems to track and resolve issues remotely
- Proven ability to work independently, prioritize tasks, and maintain focus without supervision
- Strong written communication for handling customer inquiries professionally and efficiently
Timeline
Owner/Supervisor
En-Vision Optometric & Optical Boutique
05.2008 - Current
Outside Sales Representative / West Coast Trainer
Logo of the Americas
05.1991 - 05.2004
Some College Coursework - General Studies
University of New Hampshire