JUDI GRANADOS
San Antonio,TX
Summary
Natural talent with motivational approach. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Customer Coordinator 787
Boeing
San Antonio, TX
02.2024 - Current
- Ensured compliance with company policies related to customer service standards.
- Answered incoming customer inquiries via telephone, email.
- Scheduled webex for customers with appropriate staff members.
- Tracked status on items for repair from start to finish ensuring that deliveries were made on time.
- Utilize Ship Side Action Tracker (SAT) system for purpose of tracking constraints
- Utilize Ship Side Action Tracker (SAT) system for purpose of tracking constraints
- Performed data entry tasks related to customer.
- Analyzed trends in customer feedback and presented findings to management.
- Worked closely with other departments such as to resolve issues.
- Coordinated logistics for delivery of products or services to customers.
- Assisted customers with product selection based on individual needs.
- Participated in team meetings to discuss best practices for improving customer experience.
- Implemented policies and standards in conjunction with processes.
- Resolved customer complaints or answered customers' questions.
- Verify work during the production build–up of the 787-8/9 performing Customer inspections to include ok to install prior to join, systems installations, mechanical, hydraulic, electrical, and interior installations.
- Document findings from production flights and customer acceptance flights conducted by airline.
- Perform customer shakes of all finished areas and document customer concern items and any defects that do not conform to Bac specifications and Catia drawings. Verify inspections interior and exterior.
- Run reports Cognos.
- Bpi’s, documents and process customer records and orders. Identified parts that have conformities.
- Record and report discrepancies written during customer inspections on the airplane and the actions taken to resolve discrepancies.
- Verified discrepancy is no longer present of inspection.
- Document findings from production flights and customer acceptance flights conducted by airline.
- Perform customer shakes of all finished areas and document customer concern items and any defects that do not conform to Bac specifications and Catia drawings.
- Re-install panels after Fod Free inspections are completed for ok to install.
- Verified buyback items that are non-delegated or delegated.
QA Inspector 737/787
Boeing
San Antonio, TX
07.2022 - 02.2023
- Responsibilities were to verify reactivation of Aircraft for return to service after long term storage.
- Utilize Ship Side Action Tracker (SAT) system for purpose of tracking constraints.
- Perform functional checks of all systems to verify operation per type design.
- Flight controls inspections.
- Document defects and work with Engineering to resolve issues. Document defects and work with Engineering to resolve issues.
- Work Flight squawks and document log book entries.
- Perform pre-flight inspections and prepare aircraft for release.
- Review and prepare aircraft for final FAA Inspection prior to Ticketing process.
- Analyzed data to identify trends or patterns of defective parts.
- Provided guidance and instruction on proper inspection techniques to team members.
- Reviewed technical specifications to verify product conformance.
- Performed mechanical, electrical, functional, and dimensional inspections on components and assemblies.
- Monitored production processes for conformance with quality standards.
- Developed methods for inspecting newly developed products.
- Documented non-conformance issues using standard forms.
- Produced official reports of findings to meet regulatory standards and assist senior leadership with improving operations.
- Assist with closure of quality corrective actions (IQDS) items and investigation of root cause and solutions.
- Utilizing critical problem solving, working issues, and developing procedures.
- Inspected parts for defects such as cracks, chips, scratches, burrs or other surface imperfections.
- Adhered to safety protocols to minimize equipment damage and avoid injuries.
- Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards, or quality levels.
- Read blueprints and manuals to determine test procedures or adjustment methods.
- Provided safety information to contractors, engineers, or test equipment operators.
QA Inspector C-17
PDS Technical Services (BOEING)
San Antonio, TX
10.2019 - 01.2022
- Determine any need for corrected action. Response to corrected actions to include the root cause, eliminate the cause and prevent their recurrence. Defects or deviations.
- Attention to detail.
- Calibration tools as needed to perform job.
- Ensures all services listed on the performance requirement summary are performed in a satisfactory manner.
- Specifies areas to be inspected scheduled and unscheduled.
- Communicates deficiencies to proper persons.
- Maintains Quality Control files and documents.
- Knowledge able of requirements: AS9100, BPI’s references, Ground operations manual, PRO-1 (Policies, Procedures, and Process Writing.
- SRM Safety, Risk, Management FOD control Knowledge with ESP Gold system.
- Verified drawings and specifications.
- Following all guidelines.
- Problem solving
- Participated in root cause analysis investigations when necessary.
- Performed mechanical, electrical, functional, and dimensional inspections on components and assemblies.
- Monitored production processes for conformance with quality standards.
- Prepared reports summarizing findings from inspections.
- Consulted with engineers to resolve quality, production, and efficiency problems.
- Adhered to safety protocols to minimize equipment damage and avoid injuries.
AIRCRAFT DETAILER
Chromalloy Gas Turbine LLC.
San Antonio, TX
09.2018 - 10.2019
- Implemented modifications on existing systems in order to improve efficiency.
- Fabricated custom parts when off-the-shelf items were unavailable.
- Monitored operations during start-up and shut down procedures for safety compliance purposes.
- Performed preventive maintenance and repair of gas turbine components, including fuel nozzles, combustors, turbines.
- Inspected gas turbine equipment for signs of wear or damage; replaced faulty parts as needed.
- Reviewed technical manuals to identify appropriate troubleshooting procedures.
- Installed new gas turbine engines and associated components according to manufacturer's specifications.
- Disassembled machinery to remove parts and make repairs.
- Engaged in troubleshooting of machinery malfunctions through use of testing instruments and observation of defective equipment, listening and visually analyzing for sources of problems.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Entered codes and instructions to program computer-controlled machinery.
- Operated equipment to cut, join, repair and fabricate components and equipment.
- Read and interpreted technical documents blueprints to disassemble and reassemble equipment for repairs and component replacements.
- Rebuilding and fabricating combustion chambers using fabrication tools attention to detail and masking, grinding, and deburring panels.
- Inspection of combustion chamber.
- Rebuilt using calibrated tools as needed to perform job.
- Blading on fixtures organizing blades to function properly using set up tools to balance blades fixtures.
Aircraft Structural Mechanic and Painter C-17
PDS Technical Services
San Antonio, TX
08.2011 - 06.2018
- Assembled aircraft subassemblies by bolting or riveting components together.
- Aligned structural assemblies with jigs and fixtures prior to joining them with fasteners.
- Conducted periodic inspections of aircraft structure to detect signs of corrosion or damage due to wear or fatigue.
- Maintained accurate records of work performed on each aircraft in accordance with FAA requirements.
- Repaired damaged structures such as wings and fuselage frames using hand tools and power tools.
- Flight control shop and TR shop on C-17 aircraft with vital inspections.
- Assist removals and installation of flight controls components including cracks on fairing.
- Rudders, ailerons, elevators, spoilers. Repairs and inspections on bushings, bearings, fairings.
- TR doors. Hole tolerance on bearings.
- Measuring instruments to inspect parts.
- Inspect for FOD.
- I.A.W Technical orders, drawings, IGOLD, MSDS, Safety guidelines.
- Cleaned repaired areas before applying primer coatings or paint finishes to the surface of the repaired structure.
- Aircraft painter hands on experience with prep the parts for paint applications specifications, DPS, drawings to complete job assignments.
- Prepares surfaces for painting and finishing, masking, stripping, sanding, applies, undercoats and finishes in conformance with drawings, specifications, and quality requirements.
- Experience painting surfaces using spray guns. brushes, or rollers.
- Maintains paint booth and is responsibility of different types of primer and topcoat.
- Using different types of tools like paint guns Paint mill gauge meters.
Education
Associate of Applied Science - Aircraft Powerplant Technology/ AIRFRAME
Hallmark University-College of Aeronautics
San Antonio, TX08-2007
Skills
- Data Entry
- Information Collection
- Recordkeeping
- Document Management
- Writing Requirements
- MS Office
- Relationship Building
- Document Control
- Best Practices Implementation
- Product Inspection
- Six Sigma methodology
- Technical knowledge
- Documentation Review
- Visual Inspection
- Compliance Enforcement
- Equipment Calibration
- Audit Coordination
- Process Improvement
- Inspection documentation
- Blueprint Interpretation
- Safety Protocols
- Production methods
- Quality Control Planning
- Inspection procedures
- Visual inspections
- Color Matching
- Decision-making capabilities
- Communication abilities
- Team leadership abilities
- Decision-Making
- Goal Setting
- Written Communication
- Problem-solving abilities
- Attention to Detail
- Professionalism
- Time Management
- Time management abilities
- Self Motivation
- Multitasking
- Excellent Communication
- Quality Control
- Materials research
- Interpersonal Communication
Accomplishments
- P115 needed repainted which required the flight control surfaces to be removed, weight and balanced and reinstalled. With 16 planned days for the rework the team accomplished it in 6 days. Great job!
- Outstanding Performance on 5s C17 Audit; Month of November 2014.
- For Outstanding Performance and Dedication
- Make the system work
Focus on the big rocks
Prevent the problem
Leadership - Leadership Flight Controls Shop Boardwalk presentation.
- OUTSTANDING PERFORMANCE ON P149 ON SPI AND CPI. TEAM SET HIGH GOALS AND ACHIEVED IT ON P149. THIS MADE IT POSSIBLE FOR GRIP TO ACCOMPLISH FLIGHT CONTROL RIGS AHEAD OF MILESTONE DATES.
- Make the system work
Focus on the big rocks
Process guides, people deliver
Prevent the problem
Solve for creating value - For all your hard work in cleaning and re/applying labels in the C-17 Flight Control Shop to maintain our overall 5 "S" score of 3.0 for the month of October.
Timeline
Customer Coordinator 787
Boeing
02.2024 - Current
QA Inspector 737/787
Boeing
07.2022 - 02.2023
QA Inspector C-17
PDS Technical Services (BOEING)
10.2019 - 01.2022
AIRCRAFT DETAILER
Chromalloy Gas Turbine LLC.
09.2018 - 10.2019
Aircraft Structural Mechanic and Painter C-17
PDS Technical Services
08.2011 - 06.2018
Associate of Applied Science - Aircraft Powerplant Technology/ AIRFRAME
Hallmark University-College of Aeronautics