Judi Katz

• Interacted well with customers to build connections and nurture relationships.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Consulted with customers to assess needs and propose optimal solutions.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Trained and motivated employees to perform daily business functions.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Assisted in recruiting, hiring and training of team members.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Trained and guided team members to maintain high productivity and performance metrics.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Established foundational processes for business operations.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Managed day-to-day business operations.

• Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
• Negotiated contracts with buyers and sellers to maximize customer savings.
• Maintained connections with clients to encourage repeat business and referrals.
• Advertised client properties through websites, social media, and real estate guides.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed efficient cash register operations.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Answered customer questions about sizing, accessories, and merchandise care.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Built relationships with customers to encourage repeat business.
• Listened to customer needs and desires to identify and recommend optimal products.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Solved customer challenges by offering relevant products and services.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to build rapport and loyalty.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Engaged with customers to effectively build rapport and lasting relationships.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

As a Group Leader at Camp Pontiac I over saw 18 counselors and 50 children.

I was in charge of daily planning and scheduling.

I maintained relationships with the staff and campers to ensure a safe and fun environment.

I dealt directly with the parents of campers and offered solutions to the problems that would arise.

• Participated in strategy development and planning to grow organizing program and advance campaigns.
• Managed event logistics and operations.
• Coordinated schedules and timelines for events.
• Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.