Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Judi Mann

Port Charlotte,Florida

Summary

Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized Server with experience in fine dining restaurant environments. Dedicated food service professional well-versed in food and beverage operations and guest services. Successful at building relationships with customers to increase loyalty and repeat business.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Server

Perkins Family Restaurant
Port Charlotte, Florida
07.2021 - 07.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Increased sales significantly by upselling higher-end products to customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server

Waffle House Restaurant
Punta Gorda, FL
06.2020 - 08.2021
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business

Server

Tony Boffa's Restaurant
Middletown, NY
08.2013 - 03.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.
  • Inspected dishes and utensils for cleanliness.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Asked customers for feedback, solved problems, provided additional items and throughout meal.
  • Checked guests' identification before serving alcoholic beverages.

Server

Kuhl's Highland House
Middletown, NY
11.2008 - 07.2013
  • Moved and set up seating, prepared extra silverware and glassware prior to arrival of large groups.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

High School Diploma -

Minisink Valley High School
Slate Hill, NY

Skills

  • High-Energy and Stamina
  • Team Player
  • Customer Service and Rapport
  • Cool Under Pressure
  • Transactions and Cash Handling
  • Order Accuracy and Delivery
  • High-Volume Dining
  • Food and Beverage Service
  • Warm and Friendly
  • Table Bussing
  • Conflict and Complaint Resolution
  • Anticipating Guest Needs

Certification

  • Food Service Handler, Charlotte County Florida

Timeline

Server

Perkins Family Restaurant
07.2021 - 07.2022

Server

Waffle House Restaurant
06.2020 - 08.2021

Server

Tony Boffa's Restaurant
08.2013 - 03.2021

Server

Kuhl's Highland House
11.2008 - 07.2013

High School Diploma -

Minisink Valley High School

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Judi Mann