Judi Parra
Las Vegas,NV
Summary
A seasoned insurance specialist with excellent planning and problem-solving abilities. Offering several years of experience and a willingness to take on any challenge. Organized, driven, and adaptable professional with a successful history managing high caseloads in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Agent
Health Plan One
Phoenix, AZ
06.2021 - 07.2023
- Answer phones promptly.
- Perform a needs analysis
- Facilitate enrollment processes via telephone.
- Utilize various platforms.
- Assisted clients throughout entire application procedure.
- Complete data entry tasks with precision and efficiency.
- Provided guidance to clients on policy changes or upgrades.
- Developed client relationships by providing timely and accurate customer service.
- Resolved customer complaints in a professional manner.
- Processed applications for new policies and renewals.
- Maintained detailed records of all customer interactions.
- Advised clients on the most suitable insurance products available.
- Educated customers on the features and benefits of various insurance policies.
Licensed Health Agent
United Health Care
Phoenix, AZ
06.2020 - 06.2021
- Ensured quick response time for all incoming calls.
- Operated dual monitors and various systems such as BCONNECTED, Member Snapshot, MARX, and RPA.
- Established effective relationships and discussed requirements with customers.
- Determined the best option and discussed advantages with the member.
- Verify all the consumer's info in Marx
- Perform enrollments, and set appointments and meetings
- Work from home
- Provided professional advice to clients on health insurance options based on their individual needs.
- Assisted customers with filing and submitting claims, documenting all interactions in the customer database.
PFS Rep Pre Registration
Banner Del E Webb Medical Center
03.2013 - 06.2018
- Check insurance details.
- Handled incoming calls promptly.
- Utilized dual monitors for increased productivity.
- Managed payment collections.
- Systems used Clear IQ, Emdeon
- Provided detailed benefit explanations for scheduled procedures.
- Ensure tidy and well-organized workspace at all times.
- Managed customer service inquiries in a professional manner, both over the phone and via email.
- Processed payments for customers' accounts and ensured accuracy of billing information.
- Maintained detailed records of customer interactions, transactions, comments, and complaints.
- Performed data entry tasks accurately to ensure proper record keeping.
- Built relationships with customers through active listening and understanding their needs.
- Explained complex financial concepts in an easily understandable way to customers.
Education
Medical billing and coding -
11.2024
High School Diploma -
Dysart High School
05.2009
Skills
- Insurance Eligibility Verification
- EClinicalWorks
- Proficient in EMR Implementation
- Healthcare Administration Experience
- Avaya System Management
- Insurance Sales Expertise
- CRM Software Proficiency
- Medical Terminology
- HIPAA
- Patient Record Management
- Medical Scheduling
- Efficient Data Management
- Resolving customer issues
- Information documentation
- Ensuring customer satisfaction
- Problem-solving skills
- Internet savvy
- Customer service and care
- Follow-up calling
Certification
- Health producer license, 06/01/20, 11/30/26
- Property and Casualty License, 08/01/21, 11/30/25
References
References available upon request.
Timeline
Licensed Agent
Health Plan One
06.2021 - 07.2023
Licensed Health Agent
United Health Care
06.2020 - 06.2021
PFS Rep Pre Registration
Banner Del E Webb Medical Center
03.2013 - 06.2018
Medical billing and coding -
High School Diploma -
Dysart High School