JUDI REID-FRANCIS
Buffalo,NY
Summary
Dedicated and experienced administrative professional with over 25 years of service in supporting high-achieving executives. Known for drive and resourcefulness, consistently meeting professional needs with meticulous organization and precision. Thrives in fast-paced, dynamic environments, skillfully managing high-volume workloads. Demonstrates adaptability and commitment to delivering exceptional results.
Overview
23
23
years of professional experience
Work History
Executive Assistant to the EVP & VP Customer Care
Cox Communications
09.2018 - Current
- Manage and prioritize all communications and meeting requests, optimizing the VP's schedule for maximum efficiency
- Oversee complex calendar coordination, handling high-profile government and corporate engagements
- Arrange domestic and international travel, ensuring seamless logistics and detailed itineraries
- Participate in senior staff meetings, document key takeaways, and track follow-up actions for timely execution
- Lead special projects, compile necessary materials, and manage deadlines for the VP's evaluation
- Process expense reports via Oracle, ensuring strict adherence to corporate policies
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and various weekly meetings.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Assisted in the facilitation of training and onboarding for incoming customer service agents.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Enhanced executive decision-making with comprehensive research and detailed reporting.
- Enhanced efficiency of meeting outcomes by preparing detailed action items.
- Negotiated with vendors for cost savings, securing high-quality services at reduced rates.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Upheld strict timetables by maintaining accurate, balanced calendars.
Executive Assistant to Associate Dean of Graduate Administrations
Regent University
08.2013 - 07.2018
- Prepared and analyzed budget reports for both Graduate and Undergraduate programs, ensuring alignment with financial objectives
- Streamlined travel and expense reporting for faculty, enhancing process efficiency and accuracy
- Coordinated special projects involving financial analysis, research, and presentations to the Board of Directors
- Managed and approved Accounts Receivable and Payable for academic programs, ensuring strict budget compliance
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Served as a liaison between departments to facilitate effective communication throughout the company.
Church Office Administrator
First Congregational Church of Royalston
04.2009 - 06.2013
- Planned and organized church programs, activities, and fundraising events, boosting community involvement
- Managed financial records, including monthly expense reports and annual audits
- Coordinated building upgrades and renovations, ensuring timely completion within budget
- Maintained electronic and multimedia files for efficient document storage and retrieval
- Led outreach program initiatives, increasing participation and volunteer engagement
- Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
- Enhanced efficiency by automating routine tasks, allowing staff to focus on more strategic projects.
- Streamlined inter-departmental communication with introduction of centralized online platform.
- Implemented digital document management system, reducing paper waste and promoting environmental sustainability.
Executive Assistant to VP of Finance & HR
Comcast Cable
05.2007 - 01.2009
- Provided administrative support to the VP of Finance and VP of Human Resources
- Coordinated leadership meetings, teleconferences, and training sessions, handling all logistics
- Assisted in preparing financial reports, presentations, and HR documents for leadership
- Managed travel arrangements and created detailed itineraries to ensure smooth trips
- Tracked office expenses and reconciled procurement card transactions to maintain financial accuracy
- Organized regional team events and leadership retreats, managing budgets and coordinating venues
- Assisted with HR tasks, including employee onboarding and maintaining confidential records
Executive Assistant to the President
Quantifacts, Inc.
09.2005 - 05.2007
- Managed calendar, travel, and meeting logistics for the President
- Prepared financial reports, month-end statements, and 1099 filings with accuracy
- Oversaw accounts receivable/payable, ensuring timely invoice and payment processing
- Handled HR tasks, including recruitment, onboarding, and commission tracking
- Coordinated corporate events and client meetings, ensuring smooth execution
- Improved office procedures, contributing to cost savings and efficiency
- Supported office relocations and space acquisition projects, meeting deadlines
Executive Assistant to the CEO/Office Manager
Cyber-Ark Software
11.2004 - 09.2005
- Coordinated quarterly Board of Director meetings, preparing presentations, reports, and meeting materials
- Managed domestic and international travel, ensuring seamless itineraries and handling all logistics
- Led office management efforts, including budgeting, vendor management, and office relocation projects
- Handled HR responsibilities such as recruiting, onboarding, and employee orientation
- Organized corporate events, managing budgets and coordinating with venues and vendors
- Developed office procedures that improved operational efficiency and reduced costs
- Managed executive expenses and prepared monthly financial reports for the CEO's review
Executive Assistant to Chief of Staff & Director of HR
GTECH Corp.
12.2003 - 11.2004
- Coordinated all travel arrangements, including international and domestic flights, accommodations, and transportation
- Assisted with confidential HR decisions, including employee performance reviews and disciplinary actions
- Analyzed and compiled financial reports, presenting data clearly and concisely for executive review
- Managed and tracked monthly travel expenses for executives, ensuring accurate reporting and reimbursement
- Organized team meetings, conference calls, and leadership training events, handling all logistics and coordination
Executive Assistant to Managing Partner
Providence Equity Partners
09.2001 - 11.2003
- Provided executive-level support to the managing partner in a fast-paced, high-stakes private equity environment
- Managed complex calendar scheduling, coordinating meetings with global clients and investment partners, ensuring all engagements were executed flawlessly
- Organized international and domestic travel logistics, ensuring timely and efficient arrangements for meetings and site visits with portfolio companies across North America and Europe
- Assisted in preparing pitch decks, investment presentations, and client communications to support multimillion-dollar fundraising and investment initiatives
- Acted as a liaison between the managing partner and senior leadership, portfolio company executives, and external stakeholders, maintaining professional relationships
- Supported due diligence processes by coordinating the flow of sensitive information between various departments and external advisors
- Played a key role in event planning, including quarterly board meetings, investor conferences, and fundraising events
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
- Negotiated with vendors for cost savings, securing high-quality services at reduced rates.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases and records.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Coordinated events and worked on ad hoc projects.
Education
Certified Nursing Assistant -
Community College of Rhode Island
01.2001
Theology & Counseling -
Zion Bible College
01.1999
Skills
- Microsoft Office Suite
- Gatekeeping
- Executive Support
- Calendar Management
- Travel Management
- Financial Reporting
- Budgeting
- Project Coordination
- Event Planning
- Presentation Preparation
- Report Preparation
- Office Management
- Strong Problem Solver
- Administrative Support
- Office Administration
- Meticulous attention to detail
- Information confidentiality
- Customer Service-Oriented
Locations
- United States
- Canada
Timeline
Executive Assistant to the EVP & VP Customer Care
Cox Communications
09.2018 - Current
Executive Assistant to Associate Dean of Graduate Administrations
Regent University
08.2013 - 07.2018
Church Office Administrator
First Congregational Church of Royalston
04.2009 - 06.2013
Executive Assistant to VP of Finance & HR
Comcast Cable
05.2007 - 01.2009
Executive Assistant to the President
Quantifacts, Inc.
09.2005 - 05.2007
Executive Assistant to the CEO/Office Manager
Cyber-Ark Software
11.2004 - 09.2005
Executive Assistant to Chief of Staff & Director of HR
GTECH Corp.
12.2003 - 11.2004
Executive Assistant to Managing Partner
Providence Equity Partners
09.2001 - 11.2003
Theology & Counseling -
Zion Bible College
Certified Nursing Assistant -
Community College of Rhode Island