Judi Winter

• Guided a high-performing supervisory team, emphasizing trust and continuous growth to achieve organizational objectives.
• Streamlined customer service processes to enhance response times and improve client satisfaction.
• Analyzed customer data to identify trends, informing strategic decision-making for service enhancements.
• Designed and launched service level agreements to enhance and ensure uniform service performance across multiple teams.
• Established performance metrics for customer care representatives, fostering accountability and continuous improvement.
• Facilitated collaboration among strategic pricing, product line, supply chain, and finance teams to implement transformative strategies.

Supply Chain Management

• Teams: Purchasing / Inventory Management (Raw and Finished) Production Planning / Scheduling
• Managed $22 million annually in raw material purchases.
• Achieved streamlined lean manufacturing processes by aligning production with customer needs, contributing to a stable financial cash flow. Realized significant reductions in inventory levels, with raw inventory decreasing by 15% and finished inventory by 35% over a two-year cycle.

Customer Service Management

• Teams: Customer Service Supervisors / Installation Coordinators
• Established a more customer-centric approach within the Color Graphics Division by working with department managers to communicate effectively regarding capacity, lead-times, and customer expectations. As a result, KPI indicators reflected improved customer satisfaction and experience.