Judie Hensley
West Milton
Summary
Professional operations leader with proven ability to drive efficiency and streamline processes in dynamic environments. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Expert in logistics management, process improvement, and workforce optimization. Known for reliability and effective communication skills.
Overview
18
18
years of professional experience
Work History
Senior Operations Supervisor
Penske Logistics
01.2014 - 09.2024
- Managed daily operations, ensuring quality control measures were in place to maintain high standards of customer service and product delivery.
- Led a team of 15+ employees, fostering a collaborative work environment to achieve departmental goals and meet deadlines.
- Established strong relationships with suppliers/vendors which led to timely deliveries and better pricing options.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Ensured time sheets and hours coincided accurately and submitted payroll for processing.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Mentored junior staff members on best practices in operations management, contributing to their professional growth within the organization.
- Ensured compliance with industry regulations and safety standards through continuous monitoring and enforcement.
Dock Operations Assistant
Transfreight
04.2006 - 12.2013
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Provided administrative support with accurate document preparation and data entry.
- Collaborated with other departments to foster smooth operation of daily processes.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Inbound freight verification and entry into the cross-dock freight tracking system through the use of barcode scanning and manual data entry
- Report receiving discrepancies, document issues, and freight non-conformance to the Operations group to acquire a resolution
- Prepare and ensure the accuracy and quality of outbound shipping documents
Education
No Degree - Business Management
Sinclair Community College
DaytonHigh School Diploma -
Trotwood Madison High School
Trotwood, OH06.1989
Skills
- Task delegation
- Staff supervision
- Operations management
- Logistics expertise
- Teamwork
- Customer service
- Problem-solving
- Multitasking
- Reliability
Timeline
Senior Operations Supervisor
Penske Logistics
01.2014 - 09.2024
Dock Operations Assistant
Transfreight
04.2006 - 12.2013
No Degree - Business Management
Sinclair Community College
High School Diploma -
Trotwood Madison High School