Summary
Overview
Work History
Education
Skills
Timeline
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Judie Langevin

Judie Langevin

Ozark

Summary

Dynamic Access Specialist with a proven track record at Southeast Health Medical Center, excelling in patient-focused care and medical records management. Skilled in conflict resolution and adept at utilizing medical terminologies, I consistently enhance patient experiences while ensuring compliance with HIPAA standards. Committed to delivering exceptional service and optimizing operational efficiency.

Overview

7
7
years of professional experience

Work History

Access Specialist

Southeast Health Medical Center
06.2024 - Current
  • Kept check-in area clean and neat at all times.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Prepared patient identification band and completed admissions papers.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Assistant General Manager

Sonic
04.2023 - 06.2024
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Mentored and motivated team members to achieve challenging business goals.
  • Handled cash accurately and prepared deposits.
  • Managed budget implementations, employee evaluations, and contract details.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Apparel Team Lead

Walmart
11.2021 - 04.2023
  • Starting position began in Vancouver, WA. I transferred to the Ozark Walmart in June of 2022.
  • Assisted in implementation and maintenance of planograms.
  • Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
  • Provided superior customer service leadership by greeting and assisting customers.
  • Operated cash register and scanner to itemize and total customers' purchases, collect payment from customers and make change and bag merchandise.
  • Opened and closed store under specific direction of store manager.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Journeyman Checker

Safeway
06.2018 - 11.2021
  • Restocked and organized merchandise in front lanes.
  • Processed both cash and card purchases and returns.
  • Notified management of associate theft, customer shoplifting, unauthorized mark downs and property defacement.
  • Identified issues and developed solutions to improve quality control.
  • Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
  • Performed root cause analysis to implement corrective actions for discrepancies.
  • Checked loads to identify contents and unauthorized or highly regulated materials.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Provided professional services and support in a dynamic work environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Medical Scheduler

Oregon Integrated Health
12.2018 - 08.2019
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Answered phone calls and messages for multiple physicians at various medical facilites, scheduling appointments, and handling patient inquiries.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
  • Followed up with patients to reschedule missed appointments.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Processed medical insurance claims and payments.

Education

Certificate of Technical Studies - Epic Medical Software

Clackamas Community College
Oregon City, OR
05-2008

Diploma - Medical

Apollo College
Portland, OR
05-2005

Skills

  • Customer service expertise
  • Network management
  • Advanced troubleshooting
  • Patient-focused care
  • Conflict resolution
  • Medical terminologies
  • Analytical decision-making skills
  • Medical records management
  • Payment collection

Timeline

Access Specialist

Southeast Health Medical Center
06.2024 - Current

Assistant General Manager

Sonic
04.2023 - 06.2024

Apparel Team Lead

Walmart
11.2021 - 04.2023

Medical Scheduler

Oregon Integrated Health
12.2018 - 08.2019

Journeyman Checker

Safeway
06.2018 - 11.2021

Certificate of Technical Studies - Epic Medical Software

Clackamas Community College

Diploma - Medical

Apollo College

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