Judie Littell
Bradenton,Florida
Summary
Dynamic Licensed Community Association Manager with a proven track record at Progressive Community Management, Inc. Skilled in service contract negotiation and vendor relationship development, I enhance community operations while empowering boards to make informed decisions. I am known for strong team collaboration which has consistently improved resident satisfaction and ensured compliance with regulations.
Overview
45
45
years of professional experience
Work History
Licensed Community Association Manager
Progressive Community Management, Inc.
07.2010 - 04.2025
- Enhanced communication between homeowners and board members through regular meetings and detailed reports.
- Managed budgets for multiple communities, ensuring financial stability and proper allocation of funds.
- Developed and maintained strong relationships with vendors, resulting in cost-effective services for the associations.
- Coached association board members on their roles and responsibilities, empowering them to make informed decisions for the betterment of their communities.
- Enforced compliance with community regulations and guidelines.
- Oversaw successful community improvement projects, such as landscaping upgrades and facility renovations.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Developed and adhered to community budgetary restrictions in collaboration with board of directors.
- Improved community satisfaction by efficiently addressing and resolving homeowner concerns and inquiries.
- Negotiated contracts with service providers, securing high-quality services at competitive prices for the associations managed.
- Kept properties in compliance with local, state, and federal regulations.
- Coordinated communications between residents, board members, contractors, and staff to keep everyone informed about important updates or changes within the communities.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Licensed Community Association Manager
SRQ Property Management,Inc.
06.2007 - 07.2010
Office Manager
Oneco Plumbing, Inc.
09.2005 - 06.2007
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Reduced overhead costs significantly through negotiation of vendor contracts for plumbing supplies and services.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Was sent to MCC for Plumbing Startup Course for 1 year, received an A. Needed this as I was in charge of ordering plumbing supplies and creating the charges for the invoices for each plumbing job.
Marketing, Director of Hr, Director of Training
HRD Consulting, Meta Solutions, Inc., Technologics
09.2003 - 09.2005
- Built strong relationships with industry professionals and influencers.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Directed trade show participation, maximizing exposure for company products and services.
- Developed Training Dept. Worked with IT - hired professional instructional designers & developers for ancillary training materials.
- Developed HR Procedures and traveled to the Netherlands and England to our remote offices to training managers in the Corporate HR processes. Had to learn some of the international HR processes for both countries.
CSR and Then Training Dept.
Citibank, N.A.
03.1980 - 04.1992
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Joined Training Dept. in 1984 to 1992 - mainly customer service skills and management development skills.
Education
Associate of Arts - Liberal Arts, Accounting, Language Origins
Brooklyn Collage, IONA College
Brooklyn, NY And West Chester, NYSkills
- Service contract negotiation
- Community operations
- Vendor relationship development
- Board of directors support
Accomplishments
President of New Jersey Chapter of American Society for Training & Development
Affiliations
- Community Association Institute
- Business Management Institute
- American Society of Training & Development
Timeline
Licensed Community Association Manager
Progressive Community Management, Inc.
07.2010 - 04.2025
Licensed Community Association Manager
SRQ Property Management,Inc.
06.2007 - 07.2010
Office Manager
Oneco Plumbing, Inc.
09.2005 - 06.2007
Marketing, Director of Hr, Director of Training
HRD Consulting, Meta Solutions, Inc., Technologics
09.2003 - 09.2005
CSR and Then Training Dept.
Citibank, N.A.
03.1980 - 04.1992
Associate of Arts - Liberal Arts, Accounting, Language Origins
Brooklyn Collage, IONA College
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