Judie Williams
Trussville,AL
Summary
Personable Technical Consultant with 20 years helping individuals and companies better utilize technology to achieve goals. Adept at communicating complex concepts and technical roadmaps to everyone from Chief Technical Officers to Floor Workers. Accomplished at applying statistical analysis to upgrade systems and operations, without dismissing invaluable human input and intuition.
Overview
25
25
years of professional experience
Work History
Technical Specialist
Social Security Administration, SSA
03.1988 - 03.2013
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Completed troubleshooting and diagnostics on company resources.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
- Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
Education
Bachelor of Science - Business Administration And Management
Birmingham Southern College
Birmingham, ALAssociate of Science - Computer And Information Systems Security
Jefferson State Community College
Birmingham, AL05.1972
Timeline
Technical Specialist
Social Security Administration, SSA
03.1988 - 03.2013
Bachelor of Science - Business Administration And Management
Birmingham Southern College
Associate of Science - Computer And Information Systems Security
Jefferson State Community College