JUDIETH SIMON
Humble,TX
Summary
Dedicated customer service professional with 13+ years of experience in front office and managerial positions within high-volume environments. Proven track record of driving sales and productivity while fostering a positive workplace culture. Skilled in delivering exceptional service, building strong client relationships, and leading teams to achieve operational excellence. Seeking to leverage extensive experience and passion for customer satisfaction in a dynamic customer service role.
Overview
12
12
years of professional experience
Work History
Branch Operations Coordinator
Wells Fargo
04.2024 - Current
- Conducted regular audits to ensure compliance with company policies and industry regulations.
- Spearheaded initiatives geared towards cost reduction measures while maintaining quality standards.
- Developed strong relationships with vendors, negotiating favorable contracts for products and services.
- Continuously monitored market trends to stay competitive in the industry, adjusting strategies as needed.
- Enhanced customer satisfaction through effective communication and prompt resolution of issues.
- Facilitated timely resolution of customer complaints, enhancing client satisfaction rates significantly over time.
- Boosted employee retention by fostering a positive work environment and providing ongoing support and training.
- Organized office operations and procedures.
- Oversaw inventory management, reducing waste and maintaining optimal stock levels.
- Built rapport with clients by consistently providing exceptional service leading to repeat business.
- Complied with regulatory guidelines and requirements.
Service Manager
Olive Garden Restaurant
07.2013 - 11.2023
- Produced thorough, accurate and timely reports of project activities
- Evaluated individual and team business performance and identified opportunities for improvement
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Delegated work to staff, setting priorities and goals
- Reviewed inventory levels and ordered supplies to keep products in stock
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion
- Motivated and supported employees to maintain low turnover
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Hired and trained service department staff to drive performance
Assistant Building Manager
Soco Urban Lofts
05.2018 - 11.2020
- Scheduled and supervised contractors to perform building upgrades and maintenance
- Mentored building staff personnel, which boosted team dynamics and maintained pleasant workplace for all
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events
- Supervised production of annual rent, operating expense and real estate tax adjustments
- Managed and oversaw operations, maintenance and administration of properties
- Planned and managed general repairs and maintenance and construction projects
- Managed day-to-day activities involving tenants, subcontractors and property management
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery
- Oversaw daily operations, maintenance and administration of various properties
Administrative Assistant
PMG Houston
11.2015 - 04.2018
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune500 companies
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Composed correspondence, reports and meeting notes
- Utilized editing programs to proofread content for typo-free emails, memos and documentation
- Composed, edited and typed complex memos and reports with job-related software
- Coordinated travel arrangements and completed expense reports for travel reimbursement
- Responded effectively to sensitive inquiries or complaints
- Prepared and prioritized calendars and correspondence
Education
Bachelor of Science - Business
Texas College
Tyler, TXRestaurant Management
Darden Restaurants
01.2012
Skills
- Employee Training and Development
- Policy and Procedure Enforcement
- Service Quality Management
- Workplace Safety
- Organization
- Detailed Oriented
- Administration and Reporting
- Onboarding and Orientation
- Time Management
- Flexibility
- Office administration
- Document preparation
Timeline
Branch Operations Coordinator
Wells Fargo
04.2024 - Current
Assistant Building Manager
Soco Urban Lofts
05.2018 - 11.2020
Administrative Assistant
PMG Houston
11.2015 - 04.2018
Service Manager
Olive Garden Restaurant
07.2013 - 11.2023
Restaurant Management
Darden Restaurants
Bachelor of Science - Business
Texas College