JUDIK FERGUSON

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Processed customer orders accurately and within agreed timeframes to meet service standards.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Volunteered to help with special projects of varying degrees of complexity.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols

• Greeted customers and helped with product questions, selections, and purchases.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Maintained clean sales floor and straightened and faced merchandise.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Helped customers complete purchases, locate items, and join reward programs.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Developed strong rapport with customers and created positive impression of business.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Collected room deposits, fees, and payments.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.

• Transported merchandise to sales floor and restocked shelves, racks and bins.
• Answered customer questions regarding store merchandise, department information, and pricing.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Built end caps and aisle displays to highlight products and support latest promotions.
• Greeted, serviced and thanked all customers.
• Created attractive displays to promote items.
• Updated signage and price tags to reflect current sales.
• Operated cardboard balers, forklifts and trash compactors safely.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Answered customer questions about sizing, accessories, and merchandise care.
• Engaged with customers to build rapport and loyalty.
• Provided positive first impressions to welcome existing, new, and potential customers.

Inspected merchandise for quality and arranged proper display location on floor.

• Updated pricing and signage to complete product displays and educate customers.
• Researched current industry trends and competitor activity to stay abreast of resources, technology and best practices.
• Placed orders for merchandise consistent with quality, quantity and other specification requirements.
• Established relationships with vendors to secure competitive pricing and discounts.
• Studied and monitored market trends to identify potential suppliers.
• Collaborated with sales team to identify and fulfill customer needs.
• Analyzed sales and inventory data to determine purchasing needs and reorder points.

• Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
• Followed up with customers on unresolved issues.
• Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
• Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
• Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
• Modified, updated and processed existing policies.

• Completed daily cold calling and outreach to build sales pipeline.
• Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
• Recorded and updated customer information in online systems.
• Built relationships with customers using strong persuasion and active listening skills.
• Answered questions about company offerings with knowledgeable responses about products and services.
• Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
• Asked pertinent questions to understand customer requirements.
• Informed current and prospective customers of promotions and new or upgraded products.
• Educated customers on product and service benefits, explaining features and answering questions.
• Pitched products and services to potential customers, securing new deals and sales opportunities.
• Utilized sales techniques to build customer interest and close sales.
• Explained product prices and packages as well as answered questions and addressed concerns of customers.