Judit Beckett
Sioux City
Summary
Dynamic 911 Dispatcher with Dakota County Law Enforcement Center, skilled in computer-aided dispatching and maintaining composure in high-stress situations. Proven ability to collaborate effectively with teams and provide exceptional customer service, ensuring timely and accurate emergency responses. Bilingual in Spanish, enhancing communication with diverse communities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Dakota County Law Enforcement Center
10.2024 - 11.2025
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Coordinated multi-agency responses during large-scale incidents, ensuring smooth inter-agency collaboration and optimal resource utilization.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Barista
STARBUCKS COFFEE COMPANY
03.2022 - 10.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Education
High School Diploma -
Dekalb High School
DeKalb, IL911 Basic Telecommunicator Course -
Northeast Community College
Norfolk, NESkills
- Maintains composure in stressful situations
- Focused listening
- Analytical reasoning
- Skilled in digital tools
- Effective team collaboration
- Efficient typing skills
- Detail-oriented data management
- Computer-aided dispatching
Certification
- Certified in CPR and AED
- Illinois State Seal of Biliteracy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
911 Dispatcher
Dakota County Law Enforcement Center
10.2024 - 11.2025
Barista
STARBUCKS COFFEE COMPANY
03.2022 - 10.2023
High School Diploma -
Dekalb High School
911 Basic Telecommunicator Course -
Northeast Community College
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