Judit Hayden
Kilgore,TX
Summary
Accomplished professional with a proven track record at the Dept. of Treasury - IRS, enhancing team productivity and client satisfaction through expert collaboration and active listening. Skilled in MS Office and fluent in Hungarian and German, adept at building trust and fostering relationships. Demonstrated ability to streamline processes, significantly improving efficiency and decision-making.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Intake Advocate
Dept. of Treasury - IRS - Taxpayer Advocate Servic
03.2011 - 12.2019
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Collaborated with fellow advocates to maximize efficiency in case management and preparation.
- Mentored junior advocates within firm, sharing knowledge and experiences to foster career growth among colleagues.
- Organized supporting documentation for client cases and coordinated paperwork transfers to correct staff members.
Secretary
Dept of Treasury - IRS - Taxpayer Advocate Service
09.2009 - 03.2011
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Updated spreadsheets and databases to track, analyze, and report on performance data.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Frontline Manager
Dept of Treasury - IRS
05.2005 - 07.2009
- Drove process improvements by analyzing key performance metrics regularly and adjusting strategies accordingly.
- Enhanced team productivity by implementing efficient work schedules and streamlining task delegation.
- Championed employee engagement initiatives aimed at boosting morale, job satisfaction, retention rates among frontline workers.
- Mentored new hires, providing guidance and resources to help them acclimate quickly to their roles.
- Collaborated with other department managers to achieve cross-functional goals and improve overall company performance.
- Conducted performance reviews for team members, identifying strengths, areas for improvement, and opportunities for growth within company.
- Oversaw performance of 30 employees, corrected problems, and increased efficiency to maintain productivity targets.
Education
Certificate - Medical Assistant
Fisher Junior College
Fitchburg, MA 01.1995 - 05.1996
Some College (No Degree) - Studio Art
University of Maryland - Munich Campus
Munich, Germany 01.1977 - 05.1979
Skills
- Document filing
- Research proficiency
- Active Listening
- Collaboration and Teamwork
- Team Collaboration
- Written Communication
- Judgement and Decision Making
- Building Trust and Relationships
- Administrative Support
- MS Office
- Exceptional telephone etiquette
- Hungarian and German language Fluency
- Lexis-Nexis
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
German
Native or Bilingual
Timeline
Intake Advocate
Dept. of Treasury - IRS - Taxpayer Advocate Servic
03.2011 - 12.2019
Secretary
Dept of Treasury - IRS - Taxpayer Advocate Service
09.2009 - 03.2011
Frontline Manager
Dept of Treasury - IRS
05.2005 - 07.2009
Certificate - Medical Assistant
Fisher Junior College
01.1995 - 05.1996
Some College (No Degree) - Studio Art
University of Maryland - Munich Campus
01.1977 - 05.1979
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