Judit Munoz
El Paso,TX
Summary
Dynamic and detail-oriented professional with over 15 years of customer service experience, showcasing exceptional organizational and communication skills. Recognized for reliability and trustworthiness, consistently delivering high-quality service in fast-paced environments. Proven adaptability and collaborative spirit enable effective teamwork with diverse groups while maintaining a positive demeanor under pressure. Bilingual in English and Spanish, facilitating connections with a broader range of clients and colleagues. Strong organizational capabilities ensure accuracy across multiple projects while meeting deadlines.
Overview
35
35
years of professional experience
Work History
ELD Log Monitor
Munoz Trucking Inc.
02.2025 - Current
- Monitor vehicle compliance with safety regulations and company policies.
- Educated drivers on Electronic logging device., Hours of Service orientation
- In charge of drug and alcohol pre employment and driver randoms(ever quarter).
- Driver compliance of CDL and medical card for all drivers.
- Samsara Platform, all related
- Hiring paperwork of all office mechanics, including shop employees
- Termination paperwork of office employees
Receptionist/ ELD Monitor
Transnational Express
06.2017 - 02.2025
- Responsible for covering the front desk , answering the phone system and directing calls to the correct department. Greeting and receiving guests and customers.
- Ensuring driver compliance with hours of service regulations
- Educating drivers on electronic logging device.
- Coaching over 310 drivers to minimize unsafe behavior.
- Orientation for new drivers.
- Working on timecards for office employees.
- Connecting/Disconnecting ELD to Units in Omnitracs. In charge of Fleet reductions.
- Activate and deactivate FOBs for El Paso Facility
Traffic
DHL Global Forwarding
06.2017
- Responsible for obtaining information on shipments received to all departments. Keeping a log of all shipments on excel of all received and outgoing shipments. Working with the warehouse to ensure freight is unloaded and dispatched on time.
Air Imports Specialist
DHL Global Forwarding
11.2016
- Responsible for tracking and tracing shipments sent internationally to DHL through Air. Ensuring documents are in compliance with customs rules and regulations, notifying broker for clearance, dispatching shipment by setting up delivery through a carrier, sending invoices for payment of delivery of freight and paying airline shipments and carriers.
IMAC Specialist
DHL Global Forwarding
02.2016
- Responsible for reconstructing, auditing all files pertaining to Custom Home Brokerage. Helping with the organization of the billing department, which included, scanning and printing of missing invoices. Uploading of files to a clearing house for payment of shipments. Creating house bills for outgoing mail via UPS and DHL express. Receive and distributed mail to various departments. Coverage of the front desk to include setting up the conference room for prospective customers. Answering a forty line phone system and routing calls to the proper department. In charge of office supplies and distribution. Assisted in organizing employee engagement functions.
Catering Manager
Corner Bakery Café
08.2015 - 02.2016
- In charge of all catering orders and catering production. Marketing for company. Verified cash amount in safe, and cashier drawers.
Lead Cashier
Ulta Beauty
02.2008 - 02.2009
- Sales, performed guest merchandise checkout
- Assisted in stocking floor
- Customer service, handled refunds and exchanges
- Tracked department inventory and out-of-stocks
Substitute Teacher
San Elizario Independent School District
01.2006 - 01.2007
- Provided instruction, guiding in the learning process toward the achievement of curriculum, goals and objectives as indicated in the lesson plan in the absence of the teacher
Lead Hostess
Village Inn Pancake House
01.1991 - 03.2000
- Customer service: greeted and seated guests, handled complaints and covered manager on days off
Education
High School -
Del Valle High School
01.1991
Diploma/Certification - Dental Assistant
Kaplan College
El Paso, TX11.2013
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
Community Service
Smile Heroes Dental and Orthodontics, Outreach Team, 2015-04, 2015-08, Organized and hosted presentations., Advertised through visiting schools to provide the importance of dental awareness., Promoted dental office to the public.
Languages
English
Full Professional
Timeline
ELD Log Monitor
Munoz Trucking Inc.
02.2025 - Current
Receptionist/ ELD Monitor
Transnational Express
06.2017 - 02.2025
Traffic
DHL Global Forwarding
06.2017
Air Imports Specialist
DHL Global Forwarding
11.2016
IMAC Specialist
DHL Global Forwarding
02.2016
Catering Manager
Corner Bakery Café
08.2015 - 02.2016
Lead Cashier
Ulta Beauty
02.2008 - 02.2009
Substitute Teacher
San Elizario Independent School District
01.2006 - 01.2007
Lead Hostess
Village Inn Pancake House
01.1991 - 03.2000
High School -
Del Valle High School
Diploma/Certification - Dental Assistant
Kaplan College