Judith Serrato Flores
Fullerton,CA
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
13
13
years of professional experience
Work History
Executive Assistant to the President and CEO
Visit Anaheim
05.2022 - Current
- Manage President & CEO's complex calendar, including scheduling meetings, appointments, and travel arrangements, optimizing efficiency and prioritizing conflicting demands.
- Screen and managed incoming calls, emails, and correspondence, responding promptly and professionally to inquiries and requests.
- Coordinate and organized Board of Directors and Executive Committee Member meetings, conferences, and events, preparing agendas, presentations, and materials, and ensuring seamless execution.
- Facilitated travel arrangements, including booking flights, hotels, and ground transportation, while ensuring cost-effectiveness and adherence to travel policies.
- Maintained confidentiality and discretion in handling sensitive information, documents, and files, ensuring proper organization and accessibility.
- Built and maintained effective relationships with internal and external stakeholders, including clients, partners, and other executives' assistants.
- Assisted in prioritizing and managing tasks and projects, ensuring deadlines were met and objectives were achieved.
Studio Coordinator
AO Architects
05.2017 - Current
- Perform various clerical tasks as needed (file papers, data entry, etc.)
- Ensure office appearance is tidy, clean and presentable
- Manage all phone calls coming in and directing them to correct associate
- Coordinate Travel Arrangements
- Prepare outgoing mail, and shipping packages via FedEx, USPS, UPS
- Assist with setting appointments, meetings on company calendar
- Maintain good relationships with suppliers, vendors, and clients
- Work with IT team to resolve technical issues with server, printers, phones, etc
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results
Business Travel and Corporate Sales Manager
DoubleTree Suites by Hilton Doheny Beach
01.2016 - 06.2016
- Solicit new business and retain existing customers in business sales market with focus to increase transient room revenue
- Work with and professionally interact with DOS, GM and affected department heads regarding Hotel services provided to Corporate Sales clients such as rooms division and food and beverage services
- Establish and maintain all contractual agreements
- Develop marketing and sales promotions and strategies in collaboration with General Manager and Home Office
- Maintain pro-active sales and marketing plans with General Manager and Home Office
- Collaborate with General Manager to prepare department budgets and overall sales objectives and strategies
- Participate in weekly and monthly staff and sales meetings
- Ensure current and prospective client database are maintained
- Utilize best practices of Revenue Management by working closely with company Revenue Manager, including rate reviews, high impact dates, etc.
Sales & Catering Coordinator
DoubleTree by Hilton Irvine
02.2015 - 01.2016
- Operate OnQ PMS Systems, OnQ Rate & Inventory, and Delphi to service the needs of the Sales and Catering Managers and guests daily
- Attend to all Corporate and SMERF group reservations and maintenance
- Organize all paperwork and handle fax, email, scan, and documentation for Sales and Catering Department
- Work closely with Conference Service Manager and Banquets Team to service daily meetings to ensure group’s meals are prepared correctly, to set up rooms, and break down rooms.
Manager on Duty
DoubleTree by Hilton Irvine
09.2013 - 02.2015
- Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
- Empower employees to take responsibility for their jobs and goals with monthly one-on-one meetings with guest service agents
- Provide effective performance feedback through employee recognition, rewards, and disciplinary action
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
Front Desk Supervisor
Hampton Inn and Suites Garden Grove
01.2013 - 09.2013
- Participate in hotel committees and task force assignments
- Order office supplies
- Ensure outstanding customer care at all times
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Prepared weekly employee work schedules for team members.
- Performed concierge services for guests.
- Collected room deposits, fees and payments.
Front Desk Agent
Hampton Inn and Suites Garden Grove
06.2011 - 01.2013
- Greet guests upon arrival and provide information regarding availability, room types, room rates
- Assign rooms to guests relevant to their needs and choice
- Ability to work in ever-changing and busy environment
- Provide information regarding hotel policies and activities in response to queries both on phone and in person
- Compile reports relevant to guest accounts, receipts and vouchers both manually and electronically
- Provided guest with exceptional service
- Collected room deposits, fees and payments.
Skills
Calendar Management
undefinedTimeline
Executive Assistant to the President and CEO
Visit Anaheim
05.2022 - Current
Studio Coordinator
AO Architects
05.2017 - Current
Business Travel and Corporate Sales Manager
DoubleTree Suites by Hilton Doheny Beach
01.2016 - 06.2016
Sales & Catering Coordinator
DoubleTree by Hilton Irvine
02.2015 - 01.2016
Manager on Duty
DoubleTree by Hilton Irvine
09.2013 - 02.2015
Front Desk Supervisor
Hampton Inn and Suites Garden Grove
01.2013 - 09.2013
Front Desk Agent
Hampton Inn and Suites Garden Grove
06.2011 - 01.2013
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