Judith Addo Danquah
Troy,IL
Summary
An enthusiastic data analyst and database administrator with an aptitude for problem-solving with data-driven insights, collaborating effectively with stakeholders to implement valuable solutions and optimizing business processes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
Hoyleton Youth & Family Service
09.2023 - Current
- Configured the salesforce platform to meet evolving business needs and enhance user experience to increase user adoption by 20%
- Collaborate with cross-functional teams to gather requirements and deliver tailored solutions
- Managed user set-up, roles, and access permissions
- Facilitated group training and one-on-one support and reduced support time from days to 2-4 hours
- Created and maintained reports & dashboards, incorporating advanced formulas for customized results
- Proactively identified process improvement opportunities, implemented automation with salesforce flows & introduced apps from the salesforce app exchange to support and improve team performance
- Aided effective client support by updating outdated service and support applications – case management, case escalations, assignment rules
- Managed data quality and flow into Salesforce using advanced Excel formulas
- Strong understanding of data modeling and database design, experience with Salesforce APIs and integrations.
Senior Accounting Staff
Hoyleton Youth & Family Service
01.2023 - 08.2023
- Automated retirement plan, insurance, and H.S.A
- Reconciliation using advanced Excel and power query that revealed discrepancies and saved thousands of dollars
- Grants reporting and reconciliation in Excel
- Automated bi-weekly payroll and bank statement reconciliations in Excel power query with single click
- Investment Reporting and reconciliation in Excel
- Fixed assets and depreciation with journal entries
Database Administrator
Catholic Urban Programs, East Saint Louis
08.2021 - 01.2023
- Worked with stakeholders and a cross-functional team to gather business requirements and configured the Apricot database per the requirements
- Tested database software, prepared customized training manuals and how-to user videos, and used field-level security and continuous monitoring to enforce user accountability
- Led the transition from paper form data collection to the software and increased user adoption by improving user experience through an interactive user interface
- Conducted frequent data audits to improve data governance, i.e., managing the availability, usability, integrity, and security of the software as well as data backups and archiving
- Improved data tracking by 80% and ensured compliance with Federal data element standards
- Improved client enrollment process by 60% using Intake forms and Connect in Apricot
- Tracked the organization’s impact on clients through surveys of pre- and post-client enrollment, and improved management oversight by 80%.
Education
MBA - Business Analytics
Southern Illinois University-Edwardsville
Edwardsville, IL08.2022
MPA - Public Admin & Policy
Southern Illinois University-Edwardsville
Edwardsville, IL05.2020
Bachelor of Science - Business Admin, Finance
Kwame Nkrumah University of Science And Technology
Ghana05.2015
Skills
- Tableau
- Data Analysis
- Advanced Excel
- Salesforce Flow Builder
- Data modeling
- Database design
Certification
Certified Salesforce Administrator
Timeline
Salesforce Administrator
Hoyleton Youth & Family Service
09.2023 - Current
Senior Accounting Staff
Hoyleton Youth & Family Service
01.2023 - 08.2023
Database Administrator
Catholic Urban Programs, East Saint Louis
08.2021 - 01.2023
MBA - Business Analytics
Southern Illinois University-Edwardsville
MPA - Public Admin & Policy
Southern Illinois University-Edwardsville
Bachelor of Science - Business Admin, Finance
Kwame Nkrumah University of Science And Technology
Certified Salesforce Administrator
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